Senior Associate, AI Trainer -Architect

Reporting to the AI Senior Manager you will be responsible for :

• Handle daily AI products operation: a review of annotation quality, use advanced tools for health checks, improve answer quality, create new Chatbot KB content based on new business processes.

• Monitor, review problem areas and business impact to raise enhancement requests for Chatbots.

• Drive initiatives via deep-dive analysis, discover user's patterns to improve the resolution and experience of our Chatbots.

• Collaborating closely with the Regional AI team, particularly algorithms engineers and product managers, to discover issues & improve user interaction of AI products.

• Collaborate with cross-functional teams to solve customers' issues.

• Prepares campaign plan based on inputs from senior management & campaign PMO teams.

• Develop working plan with Algorithm Engineers to build new algorithm models, develop user scenario from customer verbatim.

• Break down numerous and complex data, and frame it into clear insights that drive more complex decision making, drive it to become the automated workflow/SOP to reduce the manual resource's effort.

• Develop the automation plan for all AIT Chatbot's processes, maintenance the SLAs, increase the Chatbot performance.

• Data selection and mining for annotation with the ability to differentiate what data to collect will determine efficiency in annotation workload.

• Prepare the relevant analysis include chatbot, methodology, the technical, algorithm to define the roadmap improvement for the chatbot.