Senior Associate, Operations (First Mile)

Responsibilities:
***Direct monitor end to end operation for Stations (Drop off point/Collection point/Pickup/Return...), supervises day-to-day Stations performance: Volume, utilization, [protected info] to the line manager for the inefficient stations and propose actions plan.
- Daily working with related teams to monitor Station Pickup performance, increase % same day Pickup, Station Pickup lead time,
- Working with stations for daily operations / At stations support for incidents.
- Working with Pickup team for scheduled audit and also mystery audit to maintain the stations service quality
- Arrange onboarding training for new stations and periodically refresh training for current stations to make sure the ops processes are maintained correctly
- Expand stations network based on the strategy.
- Prepare the required equipment for launching new stations.
- Be prepared and active for the diversified operations models.
- Verifying and raising monthly payment for Stations
- Preparing monthly performance reports
- Monthly meeting with Partners to review performance
*** Following up with line manager to increase PSAT also the issue registered on Stations from seller survey in regards to Station Operational
- Escalate to line manager for system issues or system enhancement
- Implement projects to promote station services to Sellers/Customers
Other tasks assigned by direct manager.