Job Description
- Gather, analyze and document business and functional requirements from clients and stakeholders.
- Translate business requirements into clear functional specifications and detailed user stories for technical teams.
- Analyze existing business processes and propose effective improvement solutions.
- Support project planning, scope clarification, and change request management.
- Participate in UAT preparation, testing coordination, and issue tracking to ensure high-quality output.
- Act as the primary communication bridge between global clients and internal technical teams.
Requirements
- 4+ years of experience as a Business Analyst, Functional Consultant, or a related role in IT services/software development
- Experience in eCommerce or digital platform projects is highly preferred
- Good understanding of the Software Development Lifecycle (SDLC) and Agile/Scrum methodologies
- Proficiency in creating professional Requirement Traceability Matrix (RTM), Functional Specification Documents (FSD), and Actionable Requirements
- Strong ability to use tools (e.g., [protected info], Lucidchart, Visio, or Figma/Balsamiq) to create Flowcharts, UML Diagrams (Use Case, Activity, Sequence), and Wireframes.
- Strong analytical and problem-solving skills
- Excellent stakeholder management and communication skills
- Ability to work effectively in multicultural and cross-functional teams
- Fluent English communication skills are required for working with international stakeholders
Benefits
At SmartOSC, we offer the best to your values:
- Attractive salary package
- Salary review twice a year
- Flexible working hours (between 7:30am - 7:30pm on staff's preference)
- Premium health care
- Working in one of the largest digital transformation agencies in Asia - Professional English environment
- Firm's Certified Qualifications Sponsorship for career development
- Annual company trip inside or outside Vietnam
- Other fun activities: happy hour, quarterly team building, football club, yoga club, swimming club, charity activities, etc.
- Free entertainment parties: Birthday party, Anniversary party, Sum-up Party, Year-End Party, etc
Personal Data Consent Notice
By submitting your resume for this position, you acknowledge and consent that the Company may collect, use, store, disclose (where necessary), and otherwise process your personal data for recruitment-related purposes, including evaluating your application, communicating with you, and making hiring decisions. Your personal data may be shared with relevant third parties involved in the recruitment process on a need-to-know basis. You acknowledge and consent that the Company shall retain your personal data for as long as necessary to fulfil the above purposes or to comply with applicable legal obligations. Where permitted by applicable law, you may submit a written request for the deletion of your personal data.