WOO TECH Vietnam | AI-First Creative & Technology Company
COMPANY OVERVIEW
WOO TECH Vietnam is the technical innovation hub of the Australia-based WOO Group, specializing in creative and technology solutions. As we transform into an AI-first company, our Vietnam team leads cutting-edge development for global clients ranging from startups to enterprise organizations.
We're building the future of creative technology, combining artificial intelligence, advanced development frameworks, and strategic business analysis to deliver unprecedented value to our clients.
ROLE OVERVIEW
We're looking for a Senior Business Analyst with strong analytical skills and technical curiosity to join our Vietnam team as we transform into an AI-first company. The ideal candidate combines business analysis expertise with an interest in technology, capable of understanding client requirements and working collaboratively with our technical team to deliver innovative solutions.
This position reports to our CTO and works closely with our Melbourne creative team and international clients.
AI & Technology Analysis
Research client business processes and identify opportunities for technology improvements
Work with the team to understand AI tools and how they can benefit client projects
Support the development team in translating business needs into technical solutions
Document project requirements and collaborate on implementation planning
Learn about new AI tools and technologies as they emerge
Systems & Project Analysis
Understand client technical needs and current system capabilities
Work with development team to design solutions that meet business objectives
Create clear documentation that both technical and non-technical stakeholders can understand
Support database and system optimization discussions
Research and recommend appropriate tools and integrations for client needs
Cross-Functional Project Leadership
Lead technical discovery sessions with Melbourne creative team and international clients
Translate complex client requirements into actionable development tasks
Manage project delivery coordination between Vietnam technical team and Melbourne client-facing team
Create and maintain project documentation in Jira, including detailed user stories and acceptance criteria
Facilitate technical reviews and ensure alignment between business objectives and technical implementation
Client & Stakeholder Management
Present technical solutions and recommendations directly to clients via video conferencing
Conduct technical workshops and training sessions for client teams
Lead User Acceptance Testing (UAT) coordination and troubleshooting
Create comprehensive technical documentation and user guides
Support pre-
sales technical consulting and solution architecture
Quality Assurance & Process Improvement
Establish quality standards for technical deliverables and AI-enhanced solutions
Monitor project performance metrics and identify optimization opportunities
Implement best practices for technical documentation and knowledge management
Contribute to internal process improvement and methodology development
Technical Foundation
Minimum 3+ years experience as Business Analyst in technology or
digital marketing environment
Basic programming understanding: Familiarity with web technologies and development concepts
Database awareness: Working knowledge of databases and data management principles
System integration experience: Understanding of how different platforms connect and communicate
AI tool familiarity: Interest in and exposure to AI technologies (training provided)
Platform experience: WordPress, Shopify, React or similar content management systems
Business Analysis Skills
Strong requirements gathering and documentation skills using modern methodologies
System analysis abilities with understanding of business process mapping
Data analysis capabilities with experience in reporting and insights generation
Project coordination experience with Agile methodologies and project management tools
Clear documentation skills for creating user-friendly guides and specifications
Communication & Collaboration
Excellent English communication (written and verbal) for international client interaction
Video conferencing proficiency for cross-timezone collaboration
Presentation skills for technical solution demonstrations
Cross-cultural communication experience with Australian/Western business practices
Remote collaboration expertise using modern project management tools
Tools & Technologies
Project Management: Jira, Confluence, [protected info], or similar project tools
Design Tools: Figma, [protected info], Adobe Creative Suite, or willingness to learn
Basic Development Understanding: Familiarity with web technologies and development concepts
AI Tools: Interest in learning ChatGPT, Claude, Cursor, Midjourney, and other AI applications
Analytics: Google Analytics and basic data analysis tools
PREFERRED QUALIFICATIONS
Bachelor's degree in Business, Information Systems, or related field
Interest in AI and emerging technologies with willingness to learn and grow
Digital marketing or e-commerce experience: Understanding of online business models
Agency or consulting experience with diverse client portfolio
Basic technical curiosity and ability to learn new tools and systems