As a Senior Business Operations Executive, you will be the central hub and a key driver for our Offline Payment operations. Your role is multi-faceted, encompassing everything from onboarding new merchants and managing contracts to resolving complex operational issues and optimizing equipment logistics. You will work cross-functionally with the
Business Development, Legal, Accounting and Finance, and other teams to ensure our processes are efficient and our merchants receive the best possible service. This position is critical for maintaining operational excellence and supporting the rapid growth of MoMo's offline payment network.
Mô tả công việc
Service Onboarding & Operations
Lead the onboarding process for new merchants, including payment services and other related services, by collaborating closely with the Business Development team to ensure a swift and compliant procedure.
Handle and resolve complex, multi-faceted inquiries and incidents from merchants to ensure stable and seamless payment operations, guaranteeing the best experience for both end-users and merchants.
Collect and deeply analyze feedback and operational data from merchants to coordinate with internal teams (Product, Engineering) for continuous improvement of processes and product quality.
Paperwork & Contract Processing
Orchestrate the end-to-end paperwork and contract process with internal departments such as Legal, Accounting and Finance, Risk Management,....
Draft documents based on existing templates or create new ones as required.
Administration & Equipment Management
Handle general administrative tasks to support the business unit's operations.
Collaborate with the Procurement department to produce Point of Sale Materials (POSM) and handle other related requests.
Manage the entire asset lifecycle: responsible for the allocation, retrieval, and inventory tracking (import/export/stock) of payment devices and POSM.
Improvement & Reporting
Proactively identify opportunities, propose solutions, and lead end-to-end projects to improve and automate work processes to enhance performance.
Develop, deliver, and provide strategic insights on periodic reports (weekly, monthly, quarterly) to leadership as requested
Perform other tasks as assigned by the direct manager.