Senior Compliance Specialist (Collections Policy & Process)

OBJECTIVES
- Compose regulations for debt management and settlement, collections policies in compliance with SBV's and Business's regulations and collections strategies from time to time
- Compose and submit the proposals for bonus/service fee schemes, campaigns boosting collections performance
COMMUNICATION
- Cooperate with relevant dept. to issuing policies, regulations on debt management and settlement and collections activities and maintaining they are reviewed and revised according to SBV regulations and collection strategies from time to time
- Work with Collections depts, BICC, HR, Finance, ... heads to build bonus scheme for individuals of Collections Division and propose to competent authority for approval
- Announce and provide guidelines for relevant departments on issued policies
KEY RESPONSIBILITIES
1. Collections Policy Making
- Compose and revise regulations for debt management and settlement, collections policies in compliance with SBV's and business's regulations and collections strategies from time to time
- Review all initial regulations, processes composed by Collections Operation Dept. to ensure all documents are in compliance with business's regulations and collections strategies from time to time.
2. Composing bonus schemes for individuals of Collections Division, service fee schemes for Collections third parties, collections campaigns
- Compose and submit the proposals for bonus/service fee schemes, campaigns boosting collections performance
- Follow up with reviewing departments to get the proposal approved
3. Build collections strategies
- Propose collections target to meet the overall business plan of the company
- Follow up with MIS report and BAU to provide decent highlights and solutions to achieve assigned target
- Be in charge of ad-hoc and intensive analysis for investigation purpose
4. Recording and monitoring documents
- Record and monitor all documents issued by Collections Policy & Process Development Unit in form of both hard copies and soft copies
- Provide documents/guidelines to relevant departments in required.
5. Rolling out Collections policy
- Roll-out collections bulletin to relevant departments
- Send current bonus policies to relevant departments for bonus calculation
6. Reporting
- Prepare reports/dispatches to SBV related to debt management
- Follow up status of document issuance and proposal approval
7. Ensure operating in accordance with the approved regulations, policies and procedures
8. Undertake other tasks assigned by Line Manager