Senior CRM ExecutiveCông ty TNHH Quản lý NBP Việt Nam
Nơi làm việc: Hồ Chí Minh
Ngành nghề: Bán hàng, Thiết kế đồ họa - Mỹ thuật, Thiết kế đồ họa - Web
Lương: Cạnh tranh
Hình thức: Toàn thời gian
Ngày đăng: 13/06/2024
Hạn nộp: 13/07/2024
Mô tả công việc
Mô tả Công việc
Objective of role:
In this role, you will be responsible for the management of the loyal program and CRM portfolio to help Pandora achieve continuous growth on Vietnam market. You should be familiar with advanced customer segmentation, set a data-driven strategy for repeat customer growth, define metrics and KPIs; improve customer experience; grow the life-time value of the growing global customer base. Working closely with all departments internal and CRM partner external to ensure loyalty programs works effectively for all aspects of the company.
Detailed responsibilities/accountabilities
Planning and Executing:
- Planning CRM strategies designed to attract and retain customers while expanding the brand's reach and boosting consumer loyalty.
- Working closely with other departments to implement a CRM campaigns that works across the board.
- Brief the Graphic Designer and Copywriter on upcoming CRM campaigns.
- Working closely with Brand to deliver targeted communications campaigns across a number of channels including email, ZNS, SMS, social media.
- Assist the team with other customer care efforts including email, direct mail and phone lists for exclusive events, new collection events, press event, etc.
- Working closely with Sales and Merchandise Team to help drive sales promotions and customer loyalty programs.
- Building and operating CDP system to make sure all the data are synchronize and analyze.
Partnership
- Build and maintain relationships with existing and potential partner clients. (E - Wallet, Barter Deal, etc)
- Explore potential to cross-sell and upsell from existing partner clients while matching clients' business and strategic needs.
Report
- Monitor daily trends in campaign performance and proactively address underlying causes of trends.
- Set KPIs to measure campaign results, drive insights and recommendations and communicate these clearly and accurately back to the business, helping to inform business decisions and future campaigns iterations.
Objective of role:
In this role, you will be responsible for the management of the loyal program and CRM portfolio to help Pandora achieve continuous growth on Vietnam market. You should be familiar with advanced customer segmentation, set a data-driven strategy for repeat customer growth, define metrics and KPIs; improve customer experience; grow the life-time value of the growing global customer base. Working closely with all departments internal and CRM partner external to ensure loyalty programs works effectively for all aspects of the company.
Detailed responsibilities/accountabilities
Planning and Executing:
- Planning CRM strategies designed to attract and retain customers while expanding the brand's reach and boosting consumer loyalty.
- Working closely with other departments to implement a CRM campaigns that works across the board.
- Brief the Graphic Designer and Copywriter on upcoming CRM campaigns.
- Working closely with Brand to deliver targeted communications campaigns across a number of channels including email, ZNS, SMS, social media.
- Assist the team with other customer care efforts including email, direct mail and phone lists for exclusive events, new collection events, press event, etc.
- Working closely with Sales and Merchandise Team to help drive sales promotions and customer loyalty programs.
- Building and operating CDP system to make sure all the data are synchronize and analyze.
Partnership
- Build and maintain relationships with existing and potential partner clients. (E - Wallet, Barter Deal, etc)
- Explore potential to cross-sell and upsell from existing partner clients while matching clients' business and strategic needs.
Report
- Monitor daily trends in campaign performance and proactively address underlying causes of trends.
- Set KPIs to measure campaign results, drive insights and recommendations and communicate these clearly and accurately back to the business, helping to inform business decisions and future campaigns iterations.
Yêu cầu công việc
Yêu Cầu Công Việc
Requirements
- Bachelor's Degree required 2-4 years of experience in marketing, CRM, Loyalty or related fields.
- Experience in CRM, data-driven marketing, analytics, and digital transformation.
- Proficient in Microsoft office & English communication
- Excellent planning and analytical skills.
- Ability to work in a fast-paced setting under tight deadlines.
- Highly organized with experience of balancing multiple projects.
Requirements
- Bachelor's Degree required 2-4 years of experience in marketing, CRM, Loyalty or related fields.
- Experience in CRM, data-driven marketing, analytics, and digital transformation.
- Proficient in Microsoft office & English communication
- Excellent planning and analytical skills.
- Ability to work in a fast-paced setting under tight deadlines.
- Highly organized with experience of balancing multiple projects.
Quyền lợi được hưởng
Laptop
Chế độ bảo hiểm
Du Lịch
Phụ cấp
Đồng phục
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Công tác phí
Phụ cấp thâm niên
Nghỉ phép năm
Chế độ bảo hiểm
Du Lịch
Phụ cấp
Đồng phục
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Công tác phí
Phụ cấp thâm niên
Nghỉ phép năm
Thông tin khác
Bằng cấp:
Đại học
Độ tuổi:
25 - 35
Lương:
Cạnh tranh
Đại học
Độ tuổi:
25 - 35
Lương:
Cạnh tranh
Nộp hồ sơ liên hệ
Công ty TNHH Quản lý NBP Việt Nam
Giới thiệu công ty
Công ty TNHH Quản lý NBP Việt Nam việc làm
Tầng 3, Tòa Nhà Building, 100 Nguyễn Thị Minh Khai, Phường Võ Thị Sáu, Quận 3, Thành Phố Hồ Chí Minh
Quy mô: Từ 101 - 500 nhân viên
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Vị trí Senior CRM Executive do công ty Công ty TNHH Quản lý NBP Việt Nam tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương Cạnh tranh, tìm thêm việc làm về Senior CRM Executive hoặc công ty Công ty TNHH Quản lý NBP Việt Nam ở các link phía trên
Giới thiệu công ty
Công ty TNHH Quản lý NBP Việt Nam việc làm
Tầng 3, Tòa Nhà Building, 100 Nguyễn Thị Minh Khai, Phường Võ Thị Sáu, Quận 3, Thành Phố Hồ Chí Minh
Quy mô: Từ 101 - 500 nhân viên