Senior Customer Journey Management SpecialistCÔNG TY TÀI CHÍNH TNHH MTV NGÂN HÀNG VIỆT NAM THỊNH VƯỢNG (FE CREDIT)
Hình thức: Toàn thời gian
Ngày đăng: 14/08/2024
Hạn nộp: 30/09/2024
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới
Mô tả công việc
Mô tả Công việc
Provide operation support and propose operational solutions for ongoing journeys to ensure a seamless user journeys: address user issues, and collaborate with operational stakeholders (Product; Customer, IT ...) in case of system errors.
Participate in the development and implementation of the project
Participate in the development of product digitization features in the customer journey
Support to design and develop digital products & features (part of the digital journey) according to Agile methodology
Coordinate with related departments (Products, OPS, IT) to support the development of initiatives, digitization projects, launch (go-live), monitor performance to achieve expected results
Responsible for supporting the development of a specific implementation timeline and implementing, monitoring the implementation of digital initiatives/projects to ensure the correct implementation according to the timeline approved by the BOD
Responsible for monitoring, updating and reporting to the manager on implementation progress, costs and issues during implementation;
Responsible for working with related units to assist in solving arising problems/risks during implementation/project monitoring/initiatives/change requests
Prepare reports for management and deliver to related parties
Communicate with related party to update about project progress
Creative thinking, propose new digital solutions/journeys to enhance CVP, process & service providing for business units.
Report issues to line managers in assigned tasks
Provide operation support and propose operational solutions for ongoing journeys to ensure a seamless user journeys: address user issues, and collaborate with operational stakeholders (Product; Customer, IT ...) in case of system errors.
Participate in the development and implementation of the project
Participate in the development of product digitization features in the customer journey
Support to design and develop digital products & features (part of the digital journey) according to Agile methodology
Coordinate with related departments (Products, OPS, IT) to support the development of initiatives, digitization projects, launch (go-live), monitor performance to achieve expected results
Responsible for supporting the development of a specific implementation timeline and implementing, monitoring the implementation of digital initiatives/projects to ensure the correct implementation according to the timeline approved by the BOD
Responsible for monitoring, updating and reporting to the manager on implementation progress, costs and issues during implementation;
Responsible for working with related units to assist in solving arising problems/risks during implementation/project monitoring/initiatives/change requests
Prepare reports for management and deliver to related parties
Communicate with related party to update about project progress
Creative thinking, propose new digital solutions/journeys to enhance CVP, process & service providing for business units.
Report issues to line managers in assigned tasks
Provide operation support and propose operational solutions for ongoing journeys to ensure a seamless user journeys: address user issues, and collaborate with operational stakeholders (Product; Customer, IT ...) in case of system errors.
Participate in the development and implementation of the project
Participate in the development of product digitization features in the customer journey
Support to design and develop digital products & features (part of the digital journey) according to Agile methodology
Coordinate with related departments (Products, OPS, IT) to support the development of initiatives, digitization projects, launch (go-live), monitor performance to achieve expected results
Responsible for supporting the development of a specific implementation timeline and implementing, monitoring the implementation of digital initiatives/projects to ensure the correct implementation according to the timeline approved by the BOD
Responsible for monitoring, updating and reporting to the manager on implementation progress, costs and issues during implementation;
Responsible for working with related units to assist in solving arising problems/risks during implementation/project monitoring/initiatives/change requests
Prepare reports for management and deliver to related parties
Communicate with related party to update about project progress
Creative thinking, propose new digital solutions/journeys to enhance CVP, process & service providing for business units.
Report issues to line managers in assigned tasks
Provide operation support and propose operational solutions for ongoing journeys to ensure a seamless user journeys: address user issues, and collaborate with operational stakeholders (Product; Customer, IT ...) in case of system errors.
Participate in the development and implementation of the project
Participate in the development of product digitization features in the customer journey
Support to design and develop digital products & features (part of the digital journey) according to Agile methodology
Coordinate with related departments (Products, OPS, IT) to support the development of initiatives, digitization projects, launch (go-live), monitor performance to achieve expected results
Responsible for supporting the development of a specific implementation timeline and implementing, monitoring the implementation of digital initiatives/projects to ensure the correct implementation according to the timeline approved by the BOD
Responsible for monitoring, updating and reporting to the manager on implementation progress, costs and issues during implementation;
Responsible for working with related units to assist in solving arising problems/risks during implementation/project monitoring/initiatives/change requests
Prepare reports for management and deliver to related parties
Communicate with related party to update about project progress
Creative thinking, propose new digital solutions/journeys to enhance CVP, process & service providing for business units.
Report issues to line managers in assigned tasks
Yêu cầu
Yêu Cầu Công Việc
Bachelor Degree in Business/ Banking/ Finance/ Information Technology
At least 2 - 4 years of experience in project management/product development, especially in digital journeys/products related to retail credit card & consumer lending products
Language requirements - Fluent Vietnamese & English
Computer skills: skills in Microsoft Office applications (Powerpoint, Project)
Good communication and presentation skills
Problem solving and negotiation skills
Bachelor Degree in Business/ Banking/ Finance/ Information Technology
At least 2 - 4 years of experience in project management/product development, especially in digital journeys/products related to retail credit card & consumer lending products
Language requirements - Fluent Vietnamese & English
Computer skills: skills in Microsoft Office applications (Powerpoint, Project)
Good communication and presentation skills
Problem solving and negotiation skills
Quyền lợi
Laptop
Chế độ bảo hiểm
Du Lịch
Phụ cấp
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Nghỉ phép năm
Chế độ bảo hiểm
Du Lịch
Phụ cấp
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Nghỉ phép năm
Thông tin khác
Bằng cấp:
Đại học
Độ tuổi:
Không giới hạn tuổi
Lương:
Cạnh tranh
Đại học
Độ tuổi:
Không giới hạn tuổi
Lương:
Cạnh tranh
Giới thiệu công ty
CÔNG TY TÀI CHÍNH TNHH MTV NGÂN HÀNG VIỆT NAM THỊNH VƯỢNG (FE CREDIT) việc làm
Tầng 2, Tòa nhà REE Tower, Số 9 Đoàn Văn Bơ - Phường 12 - Quận 4 - TP. Hồ Chí Minh
Quy mô: Từ 1000 - 5000 nhân viên
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Vị trí Senior Customer Journey Management Specialist do công ty CÔNG TY TÀI CHÍNH TNHH MTV NGÂN HÀNG VIỆT NAM THỊNH VƯỢNG (FE CREDIT) tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương Cạnh tranh, tìm thêm việc làm về Senior Customer Journey Management Specialist hoặc công ty CÔNG TY TÀI CHÍNH TNHH MTV NGÂN HÀNG VIỆT NAM THỊNH VƯỢNG (FE CREDIT) ở các link phía trên
Giới thiệu công ty
CÔNG TY TÀI CHÍNH TNHH MTV NGÂN HÀNG VIỆT NAM THỊNH VƯỢNG (FE CREDIT) việc làm
Tầng 2, Tòa nhà REE Tower, Số 9 Đoàn Văn Bơ - Phường 12 - Quận 4 - TP. Hồ Chí Minh
Quy mô: Từ 1000 - 5000 nhân viên