Senior Customer Service Executive

Avery Dennison RBIS Vietnam Co., Ltd

Địa điểm làm việc: Long An

Hết hạn: 23/01/2022

Chi tiết công việc
Giới thiệu công ty

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Mô tả công việc

Provide Customer Service in a Call Center or other area of the operations to assigned customers and accounts. Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.
Key responsibilities:
1. Handle order processing in accounts:

Manage customers' inquiries in terms of order processing, order follow up, pricing integrity, on-time deliveries, orders fulfillment.
Provide responsive order management support including order entry, or expediting and shipment information to customers.
Size of customer: high complexity, ie. complex RBO, new RBO, mega factories)

2. Handle customer complaint:

Resolve customer complaints professionally and tactfully.
Negotiate customer product/billing complaints by authorizing returns, requesting returned product testing by internal quality or other staff, submit for approval replacement orders if needed, following up with accountant, [protected info] to invoices, payment issues.

3. Coordinate with other department:

Partner with Inside Sales to assist in achieving sales goals.
Proactively communicate supply chain issues and provide alternatives.
Coordinate with Logistics and Operations on capacity planning and scheduling.
Back-up team-members when workload makes this necessary.

4. Following-up:

Coordinate & follow up return, defected labels in handling process properly.

Yêu cầu

Bachelor's degree.
At least 05working years related experience in: Customer Service, Supply Chain,Merchandising, Procurement, Order Management...
Strong written, verbal skills in English or English- Chinesebilingual.
Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, andfunction specific software.
Excellent customer service & presentation skills.

Quyền lợi

Having chances to get attractive company bonus every month/year
Company trip once a year + Joining party
Salary and position is reviewed 1 time a year
Bonus by individual ability and company's performance.
Social insurance, health insurance, unemployment insurance and other benefits
Dynamic and sociable working environment.

Thông tin chung

Ngày hết hạn: 23/01/2022
Thu nhập: Thỏa thuận

Giới thiệu công ty Xem trang công ty

Avery Dennison (NYSE: AVY) is a global materials science and manufacturing company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company's products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. Headquartered in Glendale, California, the company employs approximately 30,000 employees in more than 50 countries. Reported sales in 2017 were $6.6 billion.

Quy mô công ty

Từ 501 - 1000 nhân viên

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