Senior Customer Service (furniture experienced)Công Ty TNHH VietNam Furniture Resources ( VFR )
Nơi làm việc: Bình Dương, Bình Phước
Ngành nghề: Tư vấn/ Chăm sóc khách hàng, Quản trị kinh doanh, Bán hàng, Giao Dịch Khách Hàng, Kinh doanh, Dịch vụ
Lương: Thỏa thuận
Hình thức: Toàn thời gian
Ngày đăng: 20/03/2024
Hạn nộp: 09/04/2024
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
Mô tả công việc
Assistant Customer Service Manager will be expected to perform the following tasks:
- Support Customer Service Manager to leading customer service department in order to achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
- Plans and implements after-sales services to maintain operating performance of goods purchased and to modify and improve services rendered.
- Work closely with production, planning, sales and marketing departments to proactively provide customers with needed information and to identify and respond to customer expectations.
- Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
- Well understanding staff's job requirement for back up:
• Receive new sample request making PO from customer.
• Send the sample shipping list to Planning for shipment
• Dealing with any correspondence relevant to customers regarding orders, shipping, stock and enquiries.
• Inputting orders for customers and ensuring orders are released and shipped within specified timeframe.
• Receiving customers' complaints/ inquiries and working closely with related departments to put it right and obtain customers satisfaction.
• Preparing and sending reports regarding customers' orders, shipments, accounts, etc, to the customer and sales department.
- Support Customer Service Manager to leading customer service department in order to achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
- Plans and implements after-sales services to maintain operating performance of goods purchased and to modify and improve services rendered.
- Work closely with production, planning, sales and marketing departments to proactively provide customers with needed information and to identify and respond to customer expectations.
- Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
- Well understanding staff's job requirement for back up:
• Receive new sample request making PO from customer.
• Send the sample shipping list to Planning for shipment
• Dealing with any correspondence relevant to customers regarding orders, shipping, stock and enquiries.
• Inputting orders for customers and ensuring orders are released and shipped within specified timeframe.
• Receiving customers' complaints/ inquiries and working closely with related departments to put it right and obtain customers satisfaction.
• Preparing and sending reports regarding customers' orders, shipments, accounts, etc, to the customer and sales department.
Yêu cầu công việc
• Graduate level qualifications
• Excellent communication skills both verbal and written English
• Verbal & written Mandarin preferable (but not compulsory)
• At least one year experience in working and interfacing with ERP system
• Excellent computer skills; MS Office, Emails, ERP systems & databases
• Customer Service experience not essential, but useful
• Excellent communication skills both verbal and written English
• Verbal & written Mandarin preferable (but not compulsory)
• At least one year experience in working and interfacing with ERP system
• Excellent computer skills; MS Office, Emails, ERP systems & databases
• Customer Service experience not essential, but useful
Quyền lợi được hưởng
- Having chances to get attractive company bonus every month/year
- Company trip once a year + Joining party
- Salary and position is reviewed 1 time a year
- Bonus by individual ability and company's performance.
- Social insurance, health insurance, unemployment insurance and other benefits
- Dynamic and sociable working environment.
- Company trip once a year + Joining party
- Salary and position is reviewed 1 time a year
- Bonus by individual ability and company's performance.
- Social insurance, health insurance, unemployment insurance and other benefits
- Dynamic and sociable working environment.
Nộp hồ sơ liên hệ
Công Ty TNHH VietNam Furniture Resources ( VFR )
Giới thiệu công ty
Công Ty TNHH VietNam Furniture Resources ( VFR ) việc làm
47/4 DT743, Binh Chuan Ward, Thuan An Dist.,
Quy mô: Từ 101 - 500 nhân viên
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Vị trí Senior Customer Service (furniture experienced) do công ty Công Ty TNHH VietNam Furniture Resources ( VFR ) tuyển dụng tại Bình Dương, Bình Phước, Joboko tự động tổng hợp mức lương Thỏa thuận, tìm thêm việc làm về Senior Customer Service (Furniture Experienced) hoặc công ty Công Ty TNHH VietNam Furniture Resources ( VFR ) ở các link phía trên
Giới thiệu công ty
Công Ty TNHH VietNam Furniture Resources ( VFR ) việc làm
47/4 DT743, Binh Chuan Ward, Thuan An Dist.,
Quy mô: Từ 101 - 500 nhân viên