Senior Customer Service (Furniture)
Công ty TNHH Đại Cồ Jonathan Charles Fine Furniture
Địa điểm làm việc: Bình Dương
Hết hạn: 31/12/2024
- Chi tiết công việc
- Giới thiệu công ty
Thu nhập: Cạnh tranh
Loại hình: Toàn thời gian
Chức vụ: Nhân viên
Kinh nghiệm: 4 - 10 năm
Mô tả công việc
Mô tả Công việc
Assistant Customer Service Manager will be expected to perform the following tasks:
Support Customer Service Manager to leading customer service department in order to achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
Plans and implements after-sales services to maintain operating performance of goods purchased and to modify and improve services rendered.
Work closely with production, planning, sales and marketing departments to proactively provide customers with needed information and to identify and respond to customer expectations.
Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
Well understanding staff's job requirement for back up:
· Receive new sample request making PO from customer.
· Send the sample shipping list to Planning for shipment
· Dealing with any correspondence relevant to customers regarding orders, shipping, stock and enquiries.
· Inputting orders for customers and ensuring orders are released and shipped within specified timeframe.
· Receiving customers' complaints/ inquiries and working closely with related departments to put it right and obtain customers satisfaction.
· Preparing and sending reports regarding customers' orders, shipments, accounts, etc, to the customer and sales department.
Plans and implements after-sales services to maintain operating performance of goods purchased and to modify and improve services rendered.
Work closely with production, planning, sales and marketing departments to proactively provide customers with needed information and to identify and respond to customer expectations.
Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
Well understanding staff's job requirement for back up:
· Receive new sample request making PO from customer.
· Send the sample shipping list to Planning for shipment
· Dealing with any correspondence relevant to customers regarding orders, shipping, stock and enquiries.
· Inputting orders for customers and ensuring orders are released and shipped within specified timeframe.
· Receiving customers' complaints/ inquiries and working closely with related departments to put it right and obtain customers satisfaction.
· Preparing and sending reports regarding customers' orders, shipments, accounts, etc, to the customer and sales department.
Assistant Customer Service Manager will be expected to perform the following tasks:
Support Customer Service Manager to leading customer service department in order to achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
Plans and implements after-sales services to maintain operating performance of goods purchased and to modify and improve services rendered.
Work closely with production, planning, sales and marketing departments to proactively provide customers with needed information and to identify and respond to customer expectations.
Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
Well understanding staff's job requirement for back up:
· Receive new sample request making PO from customer.
· Send the sample shipping list to Planning for shipment
· Dealing with any correspondence relevant to customers regarding orders, shipping, stock and enquiries.
· Inputting orders for customers and ensuring orders are released and shipped within specified timeframe.
· Receiving customers' complaints/ inquiries and working closely with related departments to put it right and obtain customers satisfaction.
· Preparing and sending reports regarding customers' orders, shipments, accounts, etc, to the customer and sales department.
Plans and implements after-sales services to maintain operating performance of goods purchased and to modify and improve services rendered.
Work closely with production, planning, sales and marketing departments to proactively provide customers with needed information and to identify and respond to customer expectations.
Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
Well understanding staff's job requirement for back up:
· Receive new sample request making PO from customer.
· Send the sample shipping list to Planning for shipment
· Dealing with any correspondence relevant to customers regarding orders, shipping, stock and enquiries.
· Inputting orders for customers and ensuring orders are released and shipped within specified timeframe.
· Receiving customers' complaints/ inquiries and working closely with related departments to put it right and obtain customers satisfaction.
· Preparing and sending reports regarding customers' orders, shipments, accounts, etc, to the customer and sales department.
Yêu cầu
Yêu Cầu Công Việc
· Graduate level qualifications
· Excellent communication skills both verbal and written English
· Verbal & written Mandarin preferable (but not compulsory)
· At least one year experience in working and interfacing with ERP system
· Excellent computer skills; MS Office, Emails, ERP systems & databases
· Customer Service experience not essential, but useful
· Graduate level qualifications
· Excellent communication skills both verbal and written English
· Verbal & written Mandarin preferable (but not compulsory)
· At least one year experience in working and interfacing with ERP system
· Excellent computer skills; MS Office, Emails, ERP systems & databases
· Customer Service experience not essential, but useful
Quyền lợi
Chế độ bảo hiểm
Du Lịch
Xe đưa đón
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Nghỉ phép năm
Du Lịch
Xe đưa đón
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Nghỉ phép năm
Thông tin khác
Địa điểm làm việc
Bình Dương
47/4 ĐT743, Bình Chuẩn, Thuận An, Bình Dương
Bình Dương
47/4 ĐT743, Bình Chuẩn, Thuận An, Bình Dương
Thông tin chung
- Thu nhập: Cạnh tranh
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 31/12/2024
Giới thiệu công ty
Xem trang công ty
Công ty TNHH Gỗ Nội Thất Jonathan Charles là công ty 100% vốn nước ngoài đầu tư trực tiếp từ Vương quốc Anh và Hoa Kỳ và được biết đến như là Nhà sản xuất hàng đầu tại Việt Nam xuất khẩu đồ gỗ nội thất chất lượng cao cấp với thương hiệu Jonathan Charles Fine Furniture đến Mỹ, Anh, Tây Ban Nha,...
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