Senior Customer Specialist/Customer Supervisor

● Check order and receive status on a daily basis.
● Issue PI, Sending PI to vendors
● Send the Layout to customer and follow up the approval
● Follow-up with customers to meet up daily sales targets.
● Follow up with the planning/production team for making goods ready on time.
● Follow up with commercials for shipping document preparation.
● Create SI for arrange shipment / issue red invoice for local vendor
● Share shipping document after the goods ship out
● Collect commercial invoice send to customer after arrange shipment
● Send the statement to customer monthly
● Performs all tasks in accordance with quality procedures to achieve customer satisfaction and smooth workflow.
● Supports marketing and sales initiatives.
● Follow up for payment received from vendors' end & afterwards proceed for bulk production.
● Provides feedback regarding increase/decrease of business as a base for appropriate management decision making.
● Provide information to QC/QA whenever CS received complaint from customer
● Keep tracking base stock/ other stock status with the Supply chain department.
● Maintains records and reports in an organized manner.