Senior Education Consultant

ABOUT KIDS&US VIETNAM
Founded in Manresa, Barcelona, in 2003, Kids&Us has experienced rapid expansion across Spain and international markets, establishing schools on four continents.
With a proven business model and proprietary teaching methodology, Kids&Us currently serves approximately 150,000 students across 486 schools in 9 countries.
Our vision is to become the world's leading brand in English learning for children from the age of 1.
KEY AREAS OF RESPONSIBILITY
1. Sales Effectiveness (New Enrollments & Renewals)
Demonstrate a high degree of understanding of Kids&Us products and teaching methodology.
Master presentation skills in compliance with Kids&Us training standards.
Prepare detailed customer acquisition action plans to maximize effectiveness.
Plan and prepare all necessary logistics to avoid unforeseen issues during the sales process.
Deliver program/course consultations and coordinate placement test execution with the SAC.
Develop strong closing skills to help the team achieve the school's sales milestones and targets.
Be fully committed to supporting the school in achieving its sales milestones and targets.
Strive to achieve the highest level of individual and overall school performance.
Participate in students' drop-off and pick-up processes to strengthen parents' loyalty and trust.
Prepare personal sales plans and objectives at the beginning of each month.
Consistently follow up with prospects and arrange subsequent appointments as required.
Ensure accurate and timely updates of prospect and student information in the school's information systems.
Guide new students on how to use school applications, such as My Locker and My Kids.
Establish an effective daily work routine to maximize sales activities across all channels.
2. Customer Service
Develop and maintain close relationships and a high level of trust with students and their parents, from the beginning of their contract until graduation.
Ensure students and parents are satisfied with classes, learning progress, and the learning environment by actively collecting and addressing feedback.
Regularly report important information to the School Manager (SM), including feedback, complaints, prospects, and other relevant updates.
Maintain communication with parents at every touchpoint.
Proactively resolve issues and address concerns raised by parents and students.
Prepare books, backpacks, and labels for students on their first day or at the beginning of each story, and hand them over to the SAC.
Support the school in handling unexpected issues during classes and activities.
When available, take care of children while other Sales team members conduct parent consultations.
3. Event Coordination
Prepare school facilities for events as assigned by the School Manager.
Assist with school decorations for events in collaboration with the SAC, Teachers, and School Manager.
Handle guest registration for Sales & Marketing events.
Assist and support external events (partnerships and promotional activities), including consulting with families when required and preparing all necessary consultation materials.
Store and maintain decorations for future use after seasonal events.
When available, support the Academic team with weekly extra activities.
4. General Administration
Receive, deliver, and support the management of school materials, including gifts, books, stock, first-aid supplies, etc.
Order, receive, and manage general school purchases unrelated to Kids&Us products, such as refreshments, stationery, drinking water, and utilities.
Manage general school assets and equipment, including printers, projectors, lighting, and signage, and coordinate maintenance with the School Manager.
Maintain a tidy, hygienic, and safe school environment for students.
Deposit daily cash collections at the bank in accordance with school procedures and take accountability for the amount.
Collect and follow the required financial procedures when making purchases.
5. School Collaboration
Ensure effective collaboration between the Academic and Sales teams by providing mutual support and attending all required meetings.
Note: The above responsibilities cover the essential functions of the position. Additional duties may be assigned as required. This job description is subject to change at management's discretion.
--------------------------------
REQUIRED COMPETENCIES
Be able to communicate and persuade customers directly and via phone.
Understanding of sales process, preferably with customer service experience.
Critical thinker and problem-solving skills.
Be able to work independently as well as in a team.
Good time-management skills.
Great interpersonal and communication skills.
Be available for shift work and work under pressure.
QUALIFICATION AND EXPERIENCE REQUIRED
Minimum Academic Requirement: university/college degree.
Minimum of 1 year of sale experience or customer service experience (Full-time).