Senior Executive, Retail Operations

- Responsible for ensuring smooth and efficient daily store operations across national stores while maintaining operational standards, customer service excellence, and business performance. This role works closely with cross-functional teams to optimize store productivity, sales performance, and customer experience
- Store Operations Management: Oversee daily operations of assigned retail stores. Ensure stores comply with company SOPs, operational policies, and brand standards. Monitor store opening and closing procedures. Coordinate maintenance and facility management to ensure smooth store operations. Conduct regular store visits and operational audits
- Operational Performance Management: Identify operational gaps and propose improvement plans. Support execution of business strategies to maximize store productivity. Control operational expenses within the approved budget
- Store Team Support: Coach and guide Store Supervisors and Store Leaders to improve team performance. Ensure employees comply with company policies, grooming standards, and customer service expectations. Assist in staff performance evaluation and development planning
- Inventory & Merchandise Control: Ensure product displays and visual merchandising meet company standards. Support stock take and inventory reconciliation activities
- Cross-functional Coordination: Collaborate with Marketing, HR, Finance, Merchandising, and Logistic teams. Support execution of promotional campaigns, seasonal launches, and new store openings. Coordinate operational support for company projects and retail initiatives
- Reporting: Analyze operational data and provide recommendations to management. Track store compliance and follow up on corrective action plans. Perform and update operational actions in internal systems in accordance with company policies and procedures