Job Description
The Senior TM&OD Executive / Associate TMOD Expert is responsible for designing, implementing, and optimizing performance, competency, and talent assessment systems to ensure transparency, fairness, and alignment with organizational strategy.
This role serves as an internal expert in Performance Management, Talent Review, and Succession Planning. Beyond coordinating evaluation cycles, TMOD plays a key role in building and operating the organization's "performance operating system."
The position is responsible for translating strategic goals into measurable indicators (KRA/KPI), ensuring fairness in performance recognition, and creating motivation through strong alignment between performance results - potential - compensation.
1. Performance Management
• Design, implement, and continuously improve performance evaluation systems (KRA/KPI/SPA)
• Develop and standardize evaluation frameworks, rules, and governance models across levels (managers/employees), functions (Delivery, Business, Back Office), and markets (Vietnam & overseas)
• Collaborate with business units from Q1 to align business goals and targets with KRA/KPI planning
• Ensure the system is predictive and performance-driven rather than retrospective
• Organize and coordinate periodic performance review cycles
• Build performance dashboards, analyze data, and provide insights and actionable recommendations to the Board of Directors (BOD)
2. Talent Management
• Design and operate talent identification, development, and retention programs
• Manage talent assessment tools such as 9-Box Grid, potential assessment, and competency frameworks
• Conduct periodic talent reviews across departments
• Analyze talent data and propose development and retention strategies
3. Promotion Management
• Develop and standardize promotion and appointment processes and policies
• Coordinate evaluation committees for senior-level promotions, ensuring transparency and professionalism
4. Succession Planning
• Identify and maintain a list of critical roles
• Build and manage succession pipelines for key positions
• Collaborate with departments to develop succession development plans
• Coordinate and support development programs for successor pools
5. Others
• Perform other tasks as assigned by the Line Manager
Requirements
• Bachelor's degree in Economics, Business Administration, Human Resources, or related fields
• Minimum 3-5 years of experience in Talent Management, Performance Management, or Organization Development
• Strong analytical and data visualization skills (Excel, Google Sheets, BI tools, PowerPoint, Canva)
• Strong communication and stakeholder management skills, especially with mid-level and senior management
• Good command of English (both written and spoken)
Benefits
At SmartOSC, we offer the best to your values:
● Attractive salary package
● Salary review twice a year
● Flexible working hour
● Premium health care
● Working in One of the largest digital transformation agencies - A professional English environment
● Free English, Japanese, and professional training packages
● Firm's Certified Qualifications Sponsorship for career development
● Annual company trip inside or outside Vietnam
● Other fun activities: happy hour, quarterly team building, football club, yoga club, swimming club, charity activities, etc.
● Free entertainment parties: Birthday party, Anniversary party, Sum-up Party, Year-End Party, etc.
Note: By submitting your resume for this position, you acknowledge and consent that the Company may collect, use, store, disclose (where necessary), and otherwise process your personal data for recruitment-related purposes, including evaluating your application, communicating with you, and making hiring decisions. Your personal data may be shared with relevant third parties involved in the recruitment process on a need-to-know basis. You acknowledge and consent that the Company shall retain your personal data for as long as necessary to fulfill the above purposes or to comply with applicable legal obligations. Where permitted by applicable law, you may submit a written request for the deletion of your personal data.