- Provide customer care to ensure the best possible experience in service quality and sales.
- Maintain and strengthen relationships with all customers in the assigned portfolio at both management and operational levels.
- Provide input on product development, process improvement, and service quality enhancement for customers.
- Act as the primary liaison for delivering integrated products and solutions aimed at increasing transaction volumes within relevant customer segments.
- Collaborate with internal functions to identify and assess customer risk.
- Manage financial performance and profitability for the assigned portfolio.
- Maintain regular engagement to strengthen relationships and ensure long-term customer retention.
- Ensure effective monitoring and control of debt quality across the entire assigned customer portfolio.
- Update the ACP in cases where customers have changes in business plans that may impact annual exploitation plans.