(Senior) IOT Device Support Engineer

Mô tả Công việc
Cartrack is a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a (Senior) IOT Technical Support Engineer to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Key Responsibilities:
Technical Support: Provide front-line technical support for IoT-enabled telematics devices, including initial diagnostics, troubleshooting, and resolution of hardware and software issues.
Remote and Onsite Assistance: Offer support both remotely (via phone, email, or chat) and onsite as needed to assist customers in setting up, operating, and troubleshooting Cartrack devices.
Device Configuration and Setup: Guide customers through device setup, network configuration, and ensure correct functionality of sensors and tracking devices.
Issue Escalation: Identify issues that require escalation and collaborate with engineering or development teams for complex problem resolution.
Documentation: Maintain clear and accurate records of issues, resolutions, and procedures to enhance the knowledge base for future troubleshooting.
Quality Assurance: Perform testing on new devices and updates, providing feedback on performance and functionality to ensure quality standards.
Technical Support: Provide front-line technical support for IoT-enabled telematics devices, including initial diagnostics, troubleshooting, and resolution of hardware and software issues.
Remote and Onsite Assistance: Offer support both remotely (via phone, email, or chat) and onsite as needed to assist customers in setting up, operating, and troubleshooting Cartrack devices.
Device Configuration and Setup: Guide customers through device setup, network configuration, and ensure correct functionality of sensors and tracking devices.
Issue Escalation: Identify issues that require escalation and collaborate with engineering or development teams for complex problem resolution.
Documentation: Maintain clear and accurate records of issues, resolutions, and procedures to enhance the knowledge base for future troubleshooting.
Quality Assurance: Perform testing on new devices and updates, providing feedback on performance and functionality to ensure quality standards.