Senior IT Business Analyst

Job Purpose- The job holder responsible for application development: Directly consulting and analyzing development requirements from business units, ensuring complete and effective conversion of business unit requirements into application requirements. - The job holder responsible for user support: Directly support users in daily activities, ensuring users' problems are handled as quickly as possible, meeting their business needs.Key Accountabilities (1)Responsibility in developing applications - Receive requests to develop and improve products, processes, and features from business units. Analyze and advise business units the most effective plan to fulfill requirements. - Talk to the development department to design a solution for these requirements. Develop detailed requirements specification in a language suitable for programmers (developer); Ensure development requirements are clear and technologically feasible. - Participate in coordination with the professional unit to check the development results, to ensure that the application meets the requirements agreed with the business unit. - Prepare and issue user manuals for technology products. - Participate in direct training on products and technology features for IT support department and professional staff if necessaryKey Accountabilities (2)Responsibilities in user support: - L2, L3 level support with assigned requirements.Key Accountabilities (3)Other responsibilities- Participate in technology projects as assigned. - Participating in the development of business processes and guidelines of the Unit. - Participate in technology risk handling as assigned. - Perform other tasks as required by managementKey Relationships - Direct ManagerTeam Lead, IT Business AnalysisKey Relationships - Internal StakeholdersDivision, units, branches/subsidiaries of TCBKey Relationships - External StakeholdersApplication/solution provider partners, IT departments of key customer businesses