senior IT Support Engineer system admin, networking

At OL Vietnam, we have been working with our sister company Orange Logic at empowering our Fortune 100 clients. You'll work with a team of top developers to build flexible, scalable, and streamlined systems that will define the future of business management.

The company's flagship product is a web-based application designed to manage large-scale media libraries (photos, videos, audio files, documents...). As a direct result of 15+ years of independent R&D, Cortex is the most flexible DAM on the market. The solution has been chosen by clients to manage their large digital assets libraries.

WHAT DIFFERENTIATES ORANGE LOGIC

Orange Logic is in a fairly unique and robust financial position: with no external investors or debt we are:

• Independent: we can adopt a longer-term vision than companies that must satisfy investors' short-term expectations.
• Stable: we are less affected by economic conditions. For example, there were no layoffs or compensation cuts during the Covid economic downturn. We even kept hiring!

The same core group of tech-driven founders is driving the strategy today, with an obsession for the product.

MISSION

You will have the opportunity to focus on the aspects of the job that you enjoy the most. Specifically, you will:

• Installing and configuring computer hardware and software for corporate workstations (Windows and Mac)
• Maintain accurate records and inventory of hardware assets
• Perform troubleshooting on computers and network using different diagnostic techniques
• Work with HR to onboard and offboard employees including such tasks as: account creation, suspension, changes to security or department structure
• Responding in a timely manner to service issues and requests
• Monitoring and maintaining computer systems and networks
• Providing technical support across the company (this may be in person or over the phone)
• Provide feedback on processes and make recommendations on areas to improve
• Create and maintain technical documentation concerning installation/maintenance of software, hardware configurations, and recurring problems
• Serve as initial contact point (Tier 1-2 support), if required escalate unresolved issues to the next level of support personnel
• Knowledge and experience with remote workstation management (RDP, VNC, Teamviewer, etc)
• Working knowledge of a centralized, directory-based infrastructure (JumpCloud)
• Assist in testing new technology (Software Updates and new programs for compatibility and performance)
• Create, maintain, and update computer images according to organizational standards and security requirements
• Other miscellaneous duties as assigned

The most successful candidates for this role will have:

• 3+ years of experience in IT support role
• Excellent communication and interpersonal skills (written & oral) in both English and Vietnamese
• A technical, systematic, and logical thought process
• Problem-solving skills
• An ability to stick to strict deadlines
• An ability to prioritize
• Detail oriented and organized
• Ability to multi-task and track multiple objectives, goals, and projects concurrently

Nice to have:

Experience with the following systems and technologies:

• Windows and MacOS certifications
• Knowledge/Experience with the following products: Crowdstrike, Automox, Z-Scaler, Rapid 7, Beyond Trust, SnipeIT
• Google Workspace
• Basic troubleshooting Linux OS (Ubuntu, Debian)
• MDM/UEM systems (JumpCloud, InTune, Jamf)
• Knowledge or experience troubleshooting SSO (SAML, OIDC, SCIM)
• Familiarity with Apple Configurator and automated software deployment (Munki)
• Microsoft Office Products

As a full-time employee, you are eligible for our benefits program:

• Attractive salary package and 100% Gross Salary in the probation period.
• 13th-month salary.
• 18 days of annual leave (cashback allowed if not used) and 4 days of company trip.
• Multiple allowances (Lunch, Gym, Parking, Birthday/Tet/Wedding... ).
• Full Insurance (social, health, and unemployment insurance)
• 2 Extra healthcare insurance for you and coverage for 1 family member.
• Annual Health Check
• Monthly team-building activities (Bowling, Go-Kart,....) and special celebrations on Autumn Festival, Women's Day, Christmas, Tet, ...
• Monthly happy lunch/birthday celebration and happy hours every day with free snacks, soft drinks, fruit, and coffee.