Senior IT Support

* Required Qualifications
• Bachelor's Degree in Computer Science, Information Systems, or other related field.
• 4-6 years of relevant technical and business work experience.
• In-depth experience in Windows; Microsoft products; Cloud-computing, Internet and Administering multi- serve multi- protocol (TCP/ IP & IPX); Windows Server, local and wide area networking.
• Managing a virtual server environment and Data backup and replication systems.
• Database management systems (such as MSSQL, MYSQL). CCNA and Microsoft Certificate knowledge is an advantage.
Preferred:
• Knowledge of Microsoft 365 administration & Microsoft Add-in
• Knowledge of open-source applications and operating systems including Linux.
• Experience of project development and implementation.
Required skills and Competencies
• Written and verbal communication in English; Good interpersonal and communication skills.
• Demonstrated knowledge of complex hardware and software products and problem solving/ diagnostic skills.
• Good planning, organization, time management, facilitation, and coordination skills; Ability to write up policies and guidelines.
• Responsible and able to work under pressure and independently.
• Ability to train other staff & willing to learn new skills as required to support new technologies.
• Adheres to WWF's values, which are: Knowledgeable, Optimistic, Determined and Engaging.
• Identifies and aligns with the core values of the WWF organization: Courage, Collaboration, Respect & Integrity.
* Working Relationships
Internal
• Works closely with the IT Manager, Interacts on a regular basis with all staff of WWF-Viet Nam
• Working closely with Asian Pacific IT team (AP-IT) for learning and sharing the new technology and strategies
External
• Interacts regularly with suppliers, computer companies, service providers
• Engages with other organizations on IT systems and practices for learning and sharing
This job description covers the main tasks and conveys the spirit of the sort of tasks that are anticipated proactively from staff. Other tasks may be assigned as necessary according to organizational needs.