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Mô tả công việc
YOUR JOB RESPONSIBILITIES
Strategy & Planning
- Collaborate with NAB VN IT team and business folks to ensure smooth and reliable
- NAB Vietnam IT infrastructure operation to fulfill business objectives and processes.
- Work with NABVN Operation team management, decision-makers, and
stakeholders to define business requirements and goals in IT service and to identify
and resolve business issues and concerns for development & improvement.
- Propose the solution innovatively with the design, specifications, diagrams, and
charts to provide further improvement and optimization direction.
- Liaison with other departments to provide updates on current mutual
topics/issues, participate in problem-solving and development of mutual solutions
and improvements.
- Participating as a member in various IT or cross-departmental projects.
Operational Management
- Manage the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems and services.
- Provide administrative support and maintenance infrastructure systems, Physical security system (Access door system, CCTV), IT office facility (Meeting room facility, video conference, sound and audio)-
- Provide accurate and complete documentation of systems in accordance with the group and other regulatory requirements.
- 1st-level network support for the office LAN/WAN infrastructure, including closely working with distributed 2nd-level support team and local service providers.
- Responsible for efficient troubleshooting and resolution of issues related to systems and services provided by the IT Infrastructure Services team through effective communication and collaboration with respective team members, including vendors, suppliers, and service providers.
- Provide internal customer orientation and training for new and/or modified systems, services, and software tools.
- Manage/support the IT assets management process.
Strategy & Planning
- Collaborate with NAB VN IT team and business folks to ensure smooth and reliable
- NAB Vietnam IT infrastructure operation to fulfill business objectives and processes.
- Work with NABVN Operation team management, decision-makers, and
stakeholders to define business requirements and goals in IT service and to identify
and resolve business issues and concerns for development & improvement.
- Propose the solution innovatively with the design, specifications, diagrams, and
charts to provide further improvement and optimization direction.
- Liaison with other departments to provide updates on current mutual
topics/issues, participate in problem-solving and development of mutual solutions
and improvements.
- Participating as a member in various IT or cross-departmental projects.
Operational Management
- Manage the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems and services.
- Provide administrative support and maintenance infrastructure systems, Physical security system (Access door system, CCTV), IT office facility (Meeting room facility, video conference, sound and audio)-
- Provide accurate and complete documentation of systems in accordance with the group and other regulatory requirements.
- 1st-level network support for the office LAN/WAN infrastructure, including closely working with distributed 2nd-level support team and local service providers.
- Responsible for efficient troubleshooting and resolution of issues related to systems and services provided by the IT Infrastructure Services team through effective communication and collaboration with respective team members, including vendors, suppliers, and service providers.
- Provide internal customer orientation and training for new and/or modified systems, services, and software tools.
- Manage/support the IT assets management process.
Yêu cầu
YOUR JOB RESPONSIBILITIES
***Technical skills:
- Good understanding of Microsoft-based laptop and infrastructure systems deployed for software development enterprise environments, including the OS, productivity, and collaboration (Office 365, MS TEAM, sharepoint), messaging and communication (MS TEAM, ZOOM) identification (Azure AD), centralized updates (MIntune), and security.
- Good understanding of MacOS-based MacBook, IPAD, apple device and Apple systems (JAMs, Apple caching system).
- Good understanding of on-premises system and on-cloud system, cloud service provider (AWS, AZURE)
- Good understanding of networking concepts and infrastructure services, such as LAN/WAN, Wi-Fi, DHCP, DNS, security (proxy, firewall), infrastructure monitoring system, etc.
- Good understanding of security standards ISO27000/27001, risk management and related procedures.
- Experience in dealing with telco circuits: internet, voice, MPLS, telecom
- Experience with anti-virus / anti-malware.
- Experience with Video conference/audio/electricity/ live stream system
***Non-technical Requirements
- The ability to work with distributed teams across different time zones.
- Excellent organizational skills and documentation skills.
- Experience as a lead or project manager would be a plus.
- Solid vendor management skills, including telco providers, systems integrators, etc.
- Ability to understand customers and their requirements.
- Takes ownership of problems or issues within his/her control
- Executes goals and objectives; makes and keeps commitments.
- The ability to work with the ticket system, incident tracking system, change management system, risk management system.
***Education, Experience & Certification
- Bachelor or above degree in computer science.
- Minimum of 5 years or more relevant full-time working experience, where having worked in an international environment would be preferred.
- Azure/AWS/Cisco/Juniper/security certification would be preferred.
ITIL V4 Foundation certification would be preferred.
- Strong written and oral communication in English.
- Character and personality are in line with the NABVN values.
***Technical skills:
- Good understanding of Microsoft-based laptop and infrastructure systems deployed for software development enterprise environments, including the OS, productivity, and collaboration (Office 365, MS TEAM, sharepoint), messaging and communication (MS TEAM, ZOOM) identification (Azure AD), centralized updates (MIntune), and security.
- Good understanding of MacOS-based MacBook, IPAD, apple device and Apple systems (JAMs, Apple caching system).
- Good understanding of on-premises system and on-cloud system, cloud service provider (AWS, AZURE)
- Good understanding of networking concepts and infrastructure services, such as LAN/WAN, Wi-Fi, DHCP, DNS, security (proxy, firewall), infrastructure monitoring system, etc.
- Good understanding of security standards ISO27000/27001, risk management and related procedures.
- Experience in dealing with telco circuits: internet, voice, MPLS, telecom
- Experience with anti-virus / anti-malware.
- Experience with Video conference/audio/electricity/ live stream system
***Non-technical Requirements
- The ability to work with distributed teams across different time zones.
- Excellent organizational skills and documentation skills.
- Experience as a lead or project manager would be a plus.
- Solid vendor management skills, including telco providers, systems integrators, etc.
- Ability to understand customers and their requirements.
- Takes ownership of problems or issues within his/her control
- Executes goals and objectives; makes and keeps commitments.
- The ability to work with the ticket system, incident tracking system, change management system, risk management system.
***Education, Experience & Certification
- Bachelor or above degree in computer science.
- Minimum of 5 years or more relevant full-time working experience, where having worked in an international environment would be preferred.
- Azure/AWS/Cisco/Juniper/security certification would be preferred.
ITIL V4 Foundation certification would be preferred.
- Strong written and oral communication in English.
- Character and personality are in line with the NABVN values.
Quyền lợi
Very competitive remuneration package
Hybrid and flexible working environment
Build products for millions of users in Australia
Hybrid and flexible working environment
Build products for millions of users in Australia
Thông tin khác
Posted Date
29/02/2024
Job Level
Experienced (non-manager)
Job Function
Information Technology/Telecommunications > IT Support/Help Desk
Industry
IT Software/SaaS
Skill
IT Helpdesk, Infrastructure Security, LAN, Windows Operating Systems, Mac
Preferred Language
English
29/02/2024
Job Level
Experienced (non-manager)
Job Function
Information Technology/Telecommunications > IT Support/Help Desk
Industry
IT Software/SaaS
Skill
IT Helpdesk, Infrastructure Security, LAN, Windows Operating Systems, Mac
Preferred Language
English
Thông tin chung
- Ngày hết hạn: 30/03/2024
- Thu nhập: Thỏa thuận
Giới thiệu công ty
Xem trang công ty
Overview about NAB Innovation Centre Vietnam
Banking on an unexpected future
NAB in collaboration with Positive Thinking Company have launched a Technology Centre for NAB in Vietnam. This is a state-of-the-art centre dedicated to High Tech and Agile Development. Since its inception in 2019, the NAB...
Banking on an unexpected future
NAB in collaboration with Positive Thinking Company have launched a Technology Centre for NAB in Vietnam. This is a state-of-the-art centre dedicated to High Tech and Agile Development. Since its inception in 2019, the NAB...
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