Senior Merchandiser

Senior Merchandiser is the person who is responsible for customer orders, ensuring the best quality from raw materials to finished products and delivered to customers.
• Receive orders, assist customers in the ordering process
• Participate in sample production, ensure sample quality before sending to customers
• Follow up customer feedback, support to negotiate contracts if necessary
• Work closely with R&D, SCM, Logistics and SALES departments to ensure raw materials for production
• Work closely with production, QA-QC, SCM, logistics, sales.. to ensure orders are produced and delivered on schedule with good quality standards.
• Inform clients, in collaboration with SCM, Production, [protected info] handle unforeseen delays or problems other arising problems affecting order progress.
• Respond to complaints from customers and give after-sales support when requested in close collaboration with our R&D and SCM
• Update/ manage order data on the system according to the process
• Participate in the Cost Calculation process for related goods and services
• Prepare reports when required
• Ensure adherence to laws and policies
• Other tasks requested by line manager or BOD