Senior Merchandiser

Senior Merchandiser is the person who is responsible for customer orders, ensuring the best quality from raw material to finished products and delivered to customers. Working directly with clients. Manage the whole cycle from sampling development to shipment & after sales.
Job Description
• Report to BOD.
• Receive order, sales contract from customer and ensure that purchase order is forwarded to production/purchasing team in timely manner.
• Provide assistance in purchase order execution, following up the order and delivery status and ensure all the delivery deadlines are met;
• Identifying customer needs & preference and communicating with internal team to fulfill customer demand.
• Follow up closely with relative parties such as: purchasing team, Sales to get all submit on time.
• Work with factories to monitor production progress to foresee any potential problem and avoid any shipment delay
• Work closely with the Development and Technical team to ensure on time delivery
• Handling customer's complaints and quality issues; providing feedback and explaining customer's requirement to suppliers and product sourcing team.
• Good coordination and follow up skills with production team, purchasing department, internal/external customers to ensure smooth flow of operation.
• Update/ manage order data on the system according to the process
• Participate in the Cost Calculation process for related goods and services
• Participate in building or improving processes and policies for merchandise to ensure optimal effectiveness
• Guide and support team member to ensure they do the best performance
• Prepare reports when required