senior network & system Supervisor - củ chiCông ty TNHH Techtronic Industries Việt Nam Manufacturing (TTI)

1. Network Infrastructure:
• Ensure that escalated technical problems, incidents, and problem-solving are prioritized and follow-up actions to fault cases are completed ly to ensure that will reduce/eliminate failures and downtimes and support the continuous 24x7 delivery of IT Services.
• Contribute to and maintain IT policies, standards, and system operation procedures. Identify the areas/opportunities for improvement in IT operational support and make proposals on project/enhancement initiatives.
• Responsible for timely IT infrastructure expansion as required by the Company ́s construction and operations project plan.
• Perform periodic network assessments and network system security audits.
• Plan and implement upgrades required to maintain adequate service levels.
2. System:
• Administration of O365 suites, Windows, and Microsoft applications, Cloud and On-premise services including proposals, system setup, software installation and upgrades, troubleshooting, performance tuning, and preventive maintenance.
• Optimize daily operation jobs to reduce manual operation and provide technical standard guidelines adhering to company security policy.
• Work closely with other teams/departments to get an in-depth understanding of IT applications and business requirements to evaluate business needs and deliver end-to-end solutions accordingly.
3. Team Leadership:
• Foster a collaborative and positive work environment, promoting knowledge sharing, professional development & training, and Team's performance assessments.
• Set clear goals and objectives for the team and monitor progress towards achieving them.
• Supervise network and system services and activities including task planning, prioritizing, assigning, reviewing, resources planning, etc... to ensure on-site technical support is always available to multiple locations.
4. Documentation and Reporting:
• Maintain comprehensive documentation of network and system configurations, processes, and procedures.
• Generate regular reports on periodic network and system performance, and security audits; highlighting key metrics and areas for improvement/risks.
• Communicate effectively with stakeholders, providing updates and recommendations as needed to maintain adequate service levels.