Mô tả công việc
1. Perform professional tasks
1.1. Card Operations
- Prepare reports, conduct investigations, reconcile card transactions and handle customer dispute requests.
- Perform reconciliation, payment, settlement, and dispute handling for all types of card transactions, including domestic transactions, Napas switching transactions, international card transactions with Visa and acquiring transactions with other banks.
- Deploy internal accounting and invoice issuance related to card operations.
- Troubleshoot and resolve incidents related to card systems.
- Carry out card issuance processes, ensuring data accuracy and compliance with SLA requirements.
- Monitor and manage blank card inventory to meet IVB's issuance needs.
- Handle discrepancies during ATM cash replenishment at Business Units and reconcile balances of internal accounts under the department's management.
- Conduct UAT (User Acceptance Testing) for card system functions prior to deployment.
1.2. Digital Banking Operations
- Report, conduct investigations, reconcile digital banking transactions and handle customer dispute requests.
- Reconcile services related to Digital Banking with IVB's partners.
- Troubleshoot and resolve incidents on Digital Banking applications.
- Conduct UAT for Digital Banking applications before going live.
- Issue invoices for transactions related to digital banking operations.
- Participate in drafting and providing input for URD (User Requirement Documents) during the implementation or upgrade of Digital Banking products, processes, and regulations, as well as related services and utilities.
- Ensure compliance with operational principles and procedures for card and digital banking applications.
1.3. Other Operations
- Propose improvements for card and digital banking operation processes, including automation of operational steps.
- Handle official correspondence from authorities regarding card and digital banking services data.
2. Other tasks
- Periodically/ ad-hoc report on work as required.
- Perform other tasks as assigned by Leaders of Department/ Board of Division Directors/ Competent authority levels.
Yêu cầu
1. Knowledge, professional experience
- Bachelor's degree upwards in major: Economics, Finance, Banking or relevant fields.
- Legal knowledge related to banking, card operations, and digital banking.
- Working experience: Priority experience in credit institutions.
2. Skills
- Effective communication skills.
- Basic problem solving and decision-making skills.
- Analytical and statistical skills.
- Presentation and delivery skills.
- Teamwork skills.
3. Other requirement
- English: TOEIC 500 upwards or equivalent.
- Match with the regulatory criteria for prevention of money laundering, terrorist financing, and financing of proliferation of weapons of mass destruction
Quyền lợi
Thưởng
13th month salary
Chăm sóc sức khoẻ
Health insurance and Social insurance regulated by Vietnam Labor Law
Khác
Dynamic environment
Thông tin khác
NGÀY ĐĂNG
25/03/2026
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Kinh Doanh > Bán Hàng/Phát Triển Kinh Doanh
KỸ NĂNG
Ngân hàng, Card System, Ngân Hàng Số, Phát triển doanh số
LĨNH VỰC
Ngân hàng
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
2
QUỐC TỊCH
Người Việt Nam
Xem thêm
Thông tin chung
Nơi làm việc
- 97A Nguyen Van Troi St., Phu Nhuan Ward, HCMC