Job description:
1. Perform professional tasks
1.1. Card Operations
- Prepare reports, conduct investigations, reconcile card transactions and handle customer dispute requests.
- Perform reconciliation, payment, settlement, and dispute handling for all types of card transactions, including domestic transactions, Napas switching transactions, international card transactions with Visa and acquiring transactions with other banks.
- Deploy internal accounting and invoice issuance related to card operations.
- Troubleshoot and resolve incidents related to card systems.
- Carry out card issuance processes, ensuring data accuracy and compliance with SLA requirements.
- Monitor and manage blank card inventory to meet IVB's issuance needs.
- Handle discrepancies during ATM cash replenishment at Business Units and reconcile balances of internal accounts under the department's management.
- Conduct UAT (User Acceptance Testing) for card system functions prior to deployment.
1.2. Digital Banking Operations
- Report, conduct investigations, reconcile digital banking transactions and handle customer dispute requests.
- Reconcile services related to Digital Banking with IVB's partners.
- Troubleshoot and resolve incidents on Digital Banking applications.
- Conduct UAT for Digital Banking applications before going live.
- Issue invoices for transactions related to digital banking operations.
- Participate in drafting and providing input for URD (User Requirement Documents) during the implementation or upgrade of Digital Banking products, processes, and regulations, as well as related services and utilities.
- Ensure compliance with operational principles and procedures for card and digital banking applications.
1.3. Other Operations
- Propose improvements for card and digital banking operation processes, including automation of operational steps.
- Handle official correspondence from authorities regarding card and digital banking services data.
2. Other tasks
- Periodically/ ad-hoc report on work as required.
- Perform other tasks as assigned by Leaders of Department/ Board of Division Directors/ Competent authority levels.
Job requirements:
1. Knowledge, professional experience
- Bachelor's degree upwards in major: Economics, Finance, Banking or relevant fields.
- Legal knowledge related to banking, card operations, and digital banking.
- Working experience: Priority experience in credit institutions.
2. Skills
- Effective communication skills.
- Basic problem solving and decision-making skills.
- Analytical and statistical skills.
- Presentation and delivery skills.
- Teamwork skills.
3. Other requirement
- English: TOEIC 500 upwards or equivalent.
- Match with the regulatory criteria for prevention of money laundering, terrorist financing, and financing of proliferation of weapons of mass destruction.
* Contact Information:
Interested candidates, please send your CVs () to:
Ms. Thanh - Recruitment Team
Human Resources Management & Development Department
97A Nguyen Van Troi, Phu Nhuan Ward, HCMC
Tel: (84-[protected info] - Ext. 5599
Email: [protected info]