Senior Officer, Site Reliability Engineering (40001670)

Ngân hàng Thương mại Cổ phần Kỹ Thương Việt Nam (Techcombank)

Thỏa thuận
31/12/2025
Toàn thời gian
Job Purpose
'Responsible for daily monitoring of IT infrastructure/applications/services for critical services (T24, ROC, COC, CARD, etc.), ensuring these critical services meet the committed SLAs with the business. Additionally, participate in handling alerts and incidents to restore services as quickly as possible and address any outstanding issues to ensure the best service delivery for customers.
Key Accountabilities (1)
'Participate in monitoring and handling system alerts/incidents/problems:
- Perform 24/7 monitoring and handle alerts of services of the entire IT infrastructure/application/services. In case encounter difficulties, escalate to L3 for coordinated processing.
- Ensure projects/specialized operations departments provide adequate warning/incident handling instructions for new services before golive and periodically review and update existing alert/incident handling instructions.
- Perform periodic reviews of issues/vulnerabilities in IT infrastructure/applications/services within the scope of responsibility
- Participate in standardizing and developing relevant processes and regulations to ensure effective monitoring and handling of alerts/incidents.
- Coordinate with relevant units to promptly restore services/systems, investigate root causes, propose solutions and implement solutions.
- Participate in implementing changes across the Production environment, including on Prem and cloud.
Participate in building and optimizing centralized monitoring tools:
- Implement the development and promulgation of standards and operate centralized monitoring tools (Dynatrace, Grafana, Splunk...)
- Implement monitoring tool integration and support building monitoring charts for new IT infrastructure/applications/services
- Ensure projects/specialized operations departments provide adequate monitoring indicators/monitoring thresholds for new services before golive.
Key Accountabilities (2)
'System problem and incident management:
- Manage the lifecycle of IT incidents, including identifying, triaging, coordinating and resolving incidents according to SLAs
- Point of contact during troubleshooting, ensuring effective communication between technical, operations and sales departments
- Root cause analysis (RCA) after each incident, recommending preventive measures and process improvements. Coordinate with relevant teams to minimize downtime and improve system availability.
- Participate in developing and maintaining incident management processes according to standards and best practices
Key Accountabilities (3)
'Responsibilities in Risk Management and Compliance:
- Support control and ensure the unit's activities comply with issued policies, regulations, procedures and instructions.
- Identify the unit's risks during operations, coordinate with relevant units to develop methods to measure, evaluate and minimize risks.
Report periodically to management levels and perform other tasks as directed by management
Key Relationships - Direct Manager
'Director / Senior Manager / Manager of ITSE
Key Relationships - Direct Reports
NA
Key Relationships - Internal Stakeholders
'Departments in IT and business
Key Relationships - External Stakeholders
'Partners providing professional services
Success Profile - Qualification and Experiences
'Qualifications
- Bachelor's degree or higher in Finance, Economics, Banking, Business Administration, or Computer Science.
Experience
- At least 5 years in IT development and operations at a large enterprise, especially in banking.
Language Proficiency
- English as per TCB regulations from time to time.
Other Requirements
- International certification in Systems.

Thông tin chung

  • Thu nhập: Thỏa thuận

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Vị trí Senior Officer, Site Reliability Engineering (40001670) do công ty Ngân hàng Thương mại Cổ phần Kỹ Thương Việt Nam (Techcombank) tuyển dụng tại Hà Nội, Joboko tự động tổng hợp mức lương Thỏa thuận, tìm thêm việc làm về Senior Officer, Site Reliability Engineering (40001670) hoặc công ty Ngân hàng Thương mại Cổ phần Kỹ Thương Việt Nam (Techcombank) ở các link phía trên

Giới thiệu công ty

Ngân hàng Thương mại Cổ phần Kỹ Thương Việt Nam (Techcombank)

Địa chỉ: Số 6 Phố Quang Trung, Phường Cửa Nam, TP Hà Nội, Việt Nam
Quy mô: Từ 5000 - 10000 nhân viên

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