Senior Operations Manager - SGN

We're Hiring: Senior Operations Manager
Are you passionate about the aviation cargo industry? Do you have strong connections in the air freight market and a drive to deliver results? Join our team and be part of a dynamic organization in the fast-growing air cargo sector!
Location: Ho Chi Minh
Company: Globe Air Cargo Vietnam of ECS Group, GSSA of Turkish Airlines Cargo
About us
Globe Air Cargo Vietnam is a subsidiary of ECS Group, global leader in GSSA industry with more than 180 offices located in 59 countries.
We are a leading air cargo service provider representing global airlines in Vietnam. Our mission is to deliver reliable, efficient, and customer-focused cargo solutions. To strengthen our team, we are looking for a motivated Air Cargo Sales Senior Executive to join our growing operations department.
About the Role
We are looking for a dynamic and experienced Senior Operations Manager to support and oversee daily cargo handling, operations coordination, and service performance. The role ensures smooth and efficient cargo movements, compliance with airline and regulatory standards, and continuous process improvements to enhance operational quality and cost efficiency.
Key Responsibilities:
• Supervise and support daily cargo operations, including export, import, and transshipment & SPA activities.
• Coordinate with airlines, ground handling agents, customs, and freight forwarders for efficient cargo flow.
• Monitor flight operations, cargo build-up, and documentation accuracy.
• Ensure full compliance with safety, security, and IATA operational standards.
• Handle irregular operations (offloads, damages, delays) and provide effective resolutions.
• Support capacity planning, space control, and cargo acceptance processes.
• Prepare and analyze operational reports, KPI performance, and service quality data.
• Assist in cost control, process improvement, and vendor performance evaluation.
• Supervise and train operation staff; ensure strong teamwork and productivity.
• Support management in implementing operational strategies and airline policies.