SENIOR PROCESSING ASSOCIATE

I. WHAT WE OFFER:
• Professional working environment and training programs
• International travelling associated with the job duties.
• Substantial bonus by the end of the year upon hitting or over hitting the target.
• Commission per sales contract.
• Company trip by the end of the year.
II. RESPONSIBILITIES
• Collect documents as required & instructions from attorney/head of department;
• Fill out the forms as required by the profile;
• Guide and provide solutions for customers to provide sufficient documents;
• Explain to the lawyer about immigration records to maximize the client's chances of settlement;
• Taking care of customers, ensuring that customers are satisfied with the company's services;
• Create good relationships and support other departments to complete the work within their capacity;
• Maintain a good relationship with the company's partners/attorneys/service providers;
• Training and supporting Junior Process to complete the job well;
• Conduct research, report on immigration products/documents at the request of superiors;
• Follow up and make necessary announcement regarding the immigration policy changes;
• Complete immigration records of customers in the US, Australia, Canada, Europe quickly, accurately and efficiently, etc.
III. REQUIREMENTS:
• Vietnamese national; female is required;
• Advanced English proficiency (IELTS 6.5 or above);
• At least 03 years of working experience in similar positions, having experience in filling out
documents, explaining documents in English, taking care of customers (priority with experience in
immigration);
• Graduated with majors related to law, finance, banking, business administration;
• Good EQ and able to grasp the psychology of the opposite person;
• Fluent in Vietnamese and English, confident and able to handle situations;
• Able to interpret, explain and train Juniors;
• Know how to manage and optimize the efficiency of assigned work;
• Proficient in office skills (Word, Excel, Google Drive), knowing how to read financial statements;
• Have a basic knowledge of business/investment terms: know the difference between stocks, bonds,
stocks fund, investment fund, etc