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Key Responsibilities:
Business Development & New Customer Acquisition
Identify, approach, and develop new business opportunities in cross-border logistics and freight forwarding,
Proactively generate leads and acquire new customers, including importers, exporters, manufacturers, trading companies, distributors, and e-commerce businesses.
Conduct market research to identify potential customer segments, industry trends, competitors, and business opportunities.
Develop and execute sales activities to achieve assigned revenue and gross profit targets.
Arrange customer meetings, sales presentations, business visits, and commercial negotiations.
Build and maintain a healthy sales pipeline and convert prospects into active customers
Expand the company's market presence through networking, referrals, and strategic business relationships.
Logistic Solutions & Sales Development
Understand customers' shipping requirements, business models, and supply chain needs to recommend appropriate logistics solutions.
Promote and sell the company's logistics services, including. International Ocean (FCL/LCL) and Air Freight | Cross-border Transportation | Door-to-Door Logistics Services. E-commerce and Cross-border Logistics Solutions.
Coordinate with Pricing, Operations, and overseas team to develop competitive and feasible logistics solutions.
Prepare and present quotations, commercial proposals, and service agreements.
Negotiate freight rates, service conditions, payment terms, and commercial contracts within the company's approved policies.
Ensure quotations and commercial proposals meet customer requirements while maintaining the company's profitability
Customer Relationship and Key Account Management
Develop and maintain strong relationships with existing customers to ensure satisfaction, retention, and long-term business growth.
Understand customers' shipping volumes, trade lanes, business cycles, and operational expectations.
Identify opportunities for cross-selling and upselling additional logistics services.
Regularly follow up on customer shipments and service performance.
Proactively handle customer inquiries, complaints, and service-related issues in coordination with relevant departments.
Build relationships with key decision-makers, including Procurement Managers, Supply Chain Managers, Logistics Managers, and business owners
Sales performance & Business Management
Achieve assigned monthly, quarterly, and annual sales targets in terms of revenue and gross profit.
Monitor individual sales performance, customer acquisition, conversion rates, and account profitability.
Maintain accurate sales forecasts, customer databases, and sales pipeline reports.
Monitor market freight rates, competitor activities, and industry developments.
Ensure appropriate pricing and gross profit margins for each customer and shipment.
Follow up on customer payment status and coordinate with Finance to manage outstanding receivables and credit risks.
Prepare regular sales performance reports and business development updates for management.
Internal Coordination & Service Excellence
Work closely with Operations, Pricing, Customer Service and Finance teams to ensure smooth service delivery.
Coordinate customer onboarding and ensure proper handover of new accounts to the Operations team.
Collaborate with overseas agents and international partners to provide seamless end-to-end logistics solutions.
Follow up on shipment execution and proactively address operational issues that may affect customer satisfaction.
Provide market intelligence and customer feedback to management to support business planning and service improvement.