Mô tả công việc
Mô tả Công việc
DUTIES & RESPONSIBILITIES:
Ensure the goods are shipped on time and quantity
Receive PO from customers and Manage orders
Receive requests, feedback and Resolving complaints from customers
Respond to customer queries in a timely and accurate way, via phone, email to provide support and information on an assigned product or service
Ensures that appropriate actions are taken to resolve customers problems and concerns
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments
Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff
Cons setup, cons planning, inventory disposal, PO follow up on parts meeting TP
Performs other related duties as assigned
Yêu cầu
Yêu Cầu Công Việc
JOB REQUIREMENTS:
Bachelor's degree in Business, Communications, or related fields
3-5 years working experience as Customer Service
Knowledgeable in ERP System/ Epico
Excellent communication skills including active listening
Service-oriented and able to resolve customer grievances
Knowledge of, or ability to learn, product, service, or area of customer service specialization
Hard working, responsible, honestly, quickly, enthusiastic
Ability to team-working and work independently, cautiously
Organizational, arrangement skills
Proficient in computer skills
Good verbal and written communication in English
Working Time: 7:45 AM - 5:30 PM (Mondays - Fridays)
Shuttle bus service is available upon registration.
Benefits
- Meal Allowance: Daily meal support provided.
- Working Equipment: Necessary working equipment and tools will be provided.
- On-the-job Training: Opportunity to gain practical experience.
- Professional Working Environment: Opportunity to work in a professional and multinational environment.
- Healthcare Insurance: Healthcare insurance premium is fully covered by the company in accordance with company policy.
Quyền lợi
Laptop
Chế độ bảo hiểm
Phụ cấp
Xe đưa đón
Đồng phục
Chế độ thưởng
Đào tạo
Tăng lương
Nghỉ phép năm
Thông tin chung
Nơi làm việc
- Binh Duong Industrial Park By Frasers Property, Phường Hòa Phú, Thành Phố Thủ Dầu Một, Tỉnh Bình Dương