- Chi tiết công việc
- Giới thiệu công ty
Mô tả công việc
World's leading brands partners and clients
Sponsored training and development opportunities
Healthcare insurance for employee & 2 dependents
The Job
SUMMARY
This role is a part of FORTNA's 24/7 support system, offering Level 2 customer support with constant availability, efficient issue analysis, resolution, and thorough documentation. You'll actively engage with cross-functional teams and stakeholders to expedite issue resolution, ensuring swift customer feedback.
PRIMARY RESPONSIBILITIES INCLUDE:
- Taking ownership of individual and department goals as agreed upon with the Software Manager.
- Providing remote support and troubleshooting for legacy WCS systems and WES systems.
- Proficient in technical troubleshooting and software development.
- Proactively collaborate with customers, the Customer Support team, and other stakeholders to clarify issues.
- Responsible for investigating and ensuring timely resolution of issues.
- Responsible for documenting the Root Cause Analysis and steps for resolution each time an issue is resolved.
- Responsible for the development of Stability including software bugs or software enhancements.
- Have open-minded, ready to learn and share new techniques and technologies. We're welcome to all of your ideas and contribution to improve productivity.
Your Skills and Experience
REQUIRED QUALIFICATIONS:
- Bachelor's degree in computer science or related field.
- At least 5 years of experience in Java (8 or later), enterprise application development, concurrent programming.
- Proficiency English.
- Have experience on troubleshooting to solve issues.
- Good knowledge of object-orientated analysis and design (OOAD).
- Have experience with Maven, Github, Linux, Docker, Oracle/Postgres, Message Broker, ESB, RESTful API development, Microservices.
- Excellent oral and written communication skills and the ability to articulate to project members and stakeholders; must be a team player who works well with technical and non-technical resource.
- Strong interpersonal, organizational, time management and problem-solving skill.
- Have experience on maintenance projects as plus point.
Why You'll Love Working Here
Being a part of FORTNA, you are offered:
- Flexible working hours (5 working days/week), no timekeeping
- Competitive salary with annual review
- 100% official salary during the probation period; 13th-month salary
- Onsite opportunities in the US, UK (1-3 months/year)
- Sponsored training and self-development opportunities (English, PMP, CSM...)
- 10% paid working time per week for personal development (attending soft skill courses, reading books, working on side projects, self-teaching any new IT-related concepts)
- Bao Viet Premium health-care insurance for employee and 2 dependents
- Modern facilities with Laptop Dell Precision 7670 chip i9-12950HX, Ram 64GB, SSD 512GB, RTX A2000 + 2 monitor Dell Ultrasharp U2422HE
- Annual luxury vacations, bi-monthly Happy Hour
- Exciting company outings/events and team building activities,
- Supportive, international, dynamic working environment and talented, culturally diverse teams
- A large pantry full of snack, drink, and seasonal fresh fruit
Take the deal and let's explore many more benefits!
Yêu cầu công việc
Quyền lợi được hưởng
Being a part of FORTNA, you are offered:
- Flexible working hours (5 working days/week), no timekeeping
- Competitive salary with annual review
- 100% official salary during the probation period; 13th-month salary
- Onsite opportunities in the US, UK (1-3 months/year)
- Sponsored training and self-development opportunities (English, PMP, CSM...)
- 10% paid working time per week for personal development (attending soft skill courses, reading books, working on side projects, self-teaching any new IT-related concepts)
- Bao Viet Premium health-care insurance for employee and 2 dependents
- Modern facilities with Laptop Dell Precision 7670 chip i9-12950HX, Ram 64GB, SSD 512GB, RTX A2000 + 2 monitor Dell Ultrasharp U2422HE
- Annual luxury vacations, bi-monthly Happy Hour
- Exciting company outings/events and team building activities,
- Supportive, international, dynamic working environment and talented, culturally diverse teams
- A large pantry full of snack, drink, and seasonal fresh fruit
Take the deal and let's explore many more benefits!
Thông tin khác
World's leading brands partners and clients
Sponsored training and development opportunities
Healthcare insurance for employee & 2 dependents
Nộp hồ sơ liên hệ
Công Ty TNHH Fortna Việt Nam
Fortna Inc cung cấp các dịch vụ chuỗi cung ứng cho khách hàng ở Hoa Kỳ và quốc tế. Công ty cung cấp các dịch vụ phân phối, bao gồm mạng, triển khai tồn kho, flow path và các dịch vụ chiến lược fulfillment; Các dịch vụ cải tiến hoạt động, chẳng hạn như đánh giá và tối ưu hóa lao động; Thiết kế hoạt động, thực hiện các hoạt động, và hiệu suất của khách hàng suốt đời; FortnaWCS, một phần mềm quản lý kho và kiểm soát luồng công việc thông qua trung tâm phân phối; và các hệ thống quản lý kho..
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