(Senior) Technical Service EngineerCÔNG TY CỔ PHẦN DẦU NHỚT VÀ HÓA CHẤT VIỆT NAM (MOTUL - VILUBE)

1. New Customer Development
Collaboration with sales team for new customers conversion
• Working with sales team to develop technical supporting plan for customer visits.
• Do presentation and convince new customers in term of products & services provided.
• Be able to analyse competitor's products and make technical comparison reports.
• Conduct field trial test onsite to prove MotulTech product's features & benefits. Total cost ownership development if required.
• Work close to product team and customer's engineering department to track oil test report and
2. Excellence Service Operation
• Comply to company compliances: code of conduct, company core values, operating procedure...
• Collaborate with sales and D-center to recommend accurate products or provide technical solution per application in time.
• Be able to provide the technical supports 24/7 if required at high professional level.
• Proactive to develop customers visit plan to monitor and check-up coolant health in period.
• Coolant and oil analysis at highly service commitment.
• Customer complaint handling on time in full (OTIF)
• Be able to collaborate D-Center and product team to develop comprehensive training material and organize training courses for sales forces and customers.
• Collaborate with sales team to develop technical packs for sales (POP, TCO, toolkit...)
3. Marketing Activity Supports
• Collaborate with technical manager and sales team to develop presentation and carry out MotulTech supports at seminar or workshop.
• Presents at exhibition or any MotulTech marketing activities if required.