Senior Technical Support Executive

CÔNG TY CỔ PHẦN GREMSY

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 26/05/2024

Chi tiết công việc
Giới thiệu công ty

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kỹ thuật

Mô tả công việc

Customer care - Taking cases supporting customers' product support issues, pre-sales and after-sales support;
Follow best practice ticket management processes, ensuring tickets owned are handled and updated timely and every effort is made to make service levels;
Monitor and report product quality in the market via the support channel;
Present a positive, effective, and flexible contribution to achieving team targets and objectives;
Collaborate with other team members to provide high-quality support;
Ensure constant self-development using day-to-day work, web-based training, and other available resources.

Yêu cầu

Bachelor's degree or any equivalent technical certifications (Mechatronic is preferable);
Good command of English (communication, writing);
Demonstrated excellence in teamwork, collaboration, and knowledge sharing;
Experience in customer support is a plus.

Quyền lợi

A youthful, professional, and friendly working environment;
Working time 5 days/week (Monday-Friday);
Opportunities to interact and collaborate, and travel abroad for business with international partners (> 90% of our partners are international: USA, Europe, America, Southeast Asia, etc.);
Enjoy a range of welfare policies: birthday leave, sick leave, marriage leave, holiday leave, regular health check-ups, annual vacations, support for obtaining a driver's license, seniority benefits, and other comprehensive regimes in accordance with state regulations;
Insurance: In addition to mandatory state-regulated insurance, the company provides additional health insurance to enhance healthcare for employees;
Support for obtaining a driver's license (B1, B2);
Annual leave and holidays as per regulations;
Opportunities for training and career development;
Regular annual salary reviews;
Providing complete equipment to facilitate work.

Thông tin chung

Ngày hết hạn: 26/05/2024
Thu nhập: Thỏa thuận

Giới thiệu công ty Xem trang công ty

Gremsy is a leading manufacturer of camera gimbal stabilizers for drones and unmanned aerial vehicles (UAVs). Our gimbals are designed to be highly adaptable for integration with various drones and cameras, providing steady footage and efficient solutions for a multitude of industrial applications. Our Vision is to become a leading global company in the aerial gimbal industry, making Gremsy products an increasingly essential component in the drone system and contributing to various industrial...

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