Senior Travel Planner

Responsibilities include, but are not limited to
• Determine clients' needs, providing advice and relevant recommendations; design bespoke travel itineraries according to customer preferences (length of stay, budget wise, interests, ect.)
• Handle FIT/GIT, adhoc group, series requests, ect.
• Create brochure programs, promotional materials to prospective clients upon request.
• Proactively collaborate with Product team and/or local suppliers to create exclusive experiences to accommodate respective requests.
• Follow up payment with customers.
• Host and respond to all customer's phone calls/online meetings in a timely manner, professionally and courteously upon request.
• Collaborate with Operation team, Tour guide and Reservation Agent to resolve any problem may arise on the ground, be the reporting line to agent on regular basic.
• Ensure bookings are loaded in system (sell, cost, status, profit) and filed properly in Sharepoint.
• Maintain professional image and good relationship with our customers.
• Prepare individual monthly reports.
• Participate in all educational opportunities and business trips as required.