(Senior) Warehouse Manager

* Overall Role Purpose
- To ensure the smooth operation of the warehouse, within the agreed financial budgets, to meet all the standards of operation as agreed with the customer through the use of DHL best practice whilst wisely utilizing agreed levels of resources.
- To ensure staff working to standard and strictly follow the working procedure to meet the KPI requirements.
* Daily Warehouse Operation
- Coordinate and regularly communicate with Customer to maintain good relationships and gain customer satisfaction
- Deal efficiently with any queries that are raised by either the client, the customers, or transport contractor.
- Direct Supervisors in their various duties and ensure that the work is completed within the required timescales and the quality standard determined by the internal and external customer, in accordance with DHL Methodology.
- Together with supervisors participate in problem solvingand troubleshooting process, improvement process (warehouse providers, suppliers)
- Ensure all services provided meet DHL's requirement Ground handling
- Ensure hand over processes of inbound stock and paperwork are normally operated Area Operations staff at all levels
- Daily working process review, discussion: Inbound, Outbound plan.
- Manage dispatch of outbound shipments to ensure timely departure.
- Ensure accurate sorting and optimum loading of all inbound & outbound shipments.
- Monitor ground handler and warehouse provider performance and complete all necessary reports.
- Regularly participate on customer meetings: Daily, Weekly, Monthly
- Involve in Continuous Improvement projects
* Safely and Quality Assurance
- Ensure safe working practices and environment within the shift.
- Ensure that the Supervisor and team maintain safe procedures of work that all equipment is in good working order. Promptly report defects to maintenance and hygiene is kept to a high standard
- Participate in DESC quality policy and initiatives e.g. ISO accreditation
* People Management
- Develop a high-performance service culture within the functional department. Plan, organize and direct efficient and effective functional department
- Monitor individual performance & KPI's, Care complaint
- Ensure that effective communication is maintained between Supervisor and all Staffs involved in the Warehouse. To develop and maintain good and effective team communication at all levels
- Manage the allocation of appropriate resources and commitment of staff to the achievement of Country objectives and targets
- Identify training needs and opportunities to develop a highly skilled functional department.