Service Ambassador, F&B Outlet

- Greet guests to the restaurant in a warm, welcoming and courteous manner.
- Identify and anticipate customers' needs and expectations.
- Introduce available beverages and make recommendations.
- Address guests' requests and handle complaints promptly.
- Act as a revenue-driven factor and initiatives generator for all F&B services & products provided by the Company.
- Take responsibility for determining development needs and manage own performance improvement, professional development and motivation.
- Prepare for shift by completing handover with previous shift.
- Know and understand all the resort's facilities and services.
- Has comprehensive knowledge of all relevant pricing for menus and listed product items
- Coordinate coverage of sections to ensure smooth service.
- Conduct work as a team with other staff to exceed guest expectations.
- Act as coach to other employees passing on skills, knowledge and techniques for performing tasks and work behaviors.
- Participate in training and other activities to facilitate high team performance.
- Follow health and safety standards and strive for constant improvement to avoid health and injury hazards.
- Perform other related duties as assigned.