Service Assistant

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Key Responsibilities
Receive customer calls, inquiries, and technical service requests through phone, email, and other communication channels.
Record, categorize, and coordinate technical requests with service engineers, ensuring timely follow-up and resolution.
Communicate with customers, partners, and internal teams to provide service updates and coordinate service activities.
Manage service processes, including request tracking, documentation, workflow coordination, and case closure.
Prepare service reports, presentations, meeting materials, and other operational documentation.
Support technical material preparation, spare parts coordination, and administrative activities.
Monitor service progress, follow up on pending issues, and support continuous improvement of service operations.