Service Desk Engineer

Top 3 Reasons To Join Us
Attractive remuneration package with 18 days off
Smart people, interesting project & swiss quality
Travel opportunities to Switzerland
The Job
As a ServiceDesk Engineer, you will be part of our Corporate IT team to help troubleshoot problems in our network our ELCA Group, Globally. You will work on:
Serve as the first point of contact for internal customers seeking technical assistance with the ticketing system
Perform remote and onsite troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers, troubleshoot system and network problems
Install and configure computers, operating systems, and applications
Replace parts as required
Support the roll-out of new IT devices and applications, ensure the protection of computer facilities
Direct unresolved issues to the next level of support personnel
Your mission includes delivering professional and timely services in relation with all office IT infrastructure."
You work with Level 2 Experts in Europe to develop strategies, standards, roadmaps, and infrastructure directions.
Your Skills and Experience
At least 3 years experience in IT services
Good communication skills and advanced level of spoken and written English.
Have an IT certificate or other equivalent diploma
Basic User & Group Active Directory and cloud
Knowledge of desktop operating systems: Linux, Windows desktop and Mac OS and database (i.e. SQL, Oracle)
Good -solvingical and evaluative skills;
Self-study on new technology and willing to improve on technical skills;"
An ability to adapt to different demands
A high working discipline
Litterate in monitoring, operating systems, networking and database technologies (e.g. Linux, VMWare, Docker, Ansible).
Advocate of the clien-oriented mindset.
Nice to have:
Experience working for a foreign company
Certifications on Amazon AWS / Azure
Experience as a database administrator (DBA)
Why You'll Love Working Here
Professional European-based company
Attractive salary
Performance bonus of up to 4 months' salary
Opportunities for travel to Europe
Hybrid home/office working model
Flexible working time
Structured training & development roadmap
Good work-life balance
Premium healthcare insurance
Loyalty programs
Well-being activities
Annual company trips and team-building events