Service Engineer

Report to: Customer Service Manager
Purpose:
• Receive and respond to customer's complaints related to the company's products and services at factory.
• Contribute ideas to improve working efficiency and minimize production costs.
Main duties:
• Develop information channels for "internal customers/external customers" to easily access information when there are complaints about product quality.
• Be the contact point for receiving all information about customer complaints, cooperate with Tay Ninh & Cu Chi's, Bac Ninh to sovle the issues.
• Study and confirm the cause of inappropriate products, with the relevant departments to correct and fix product defects to continue to occur.
• Organize to assess customer satisfaction once a year. Make the report, figure out the reason of bad reviews, customer's, propose innovative solutions.
• All customer care activities must be established into processes, storing relevant data, finding measures to continuously improve Customer Service activities.
• Join the test vs new product development.
• Solve and propose recovery and prevention plan for each customer's complaint.
• Other tasks:
o Perform other tasks as required.
o Prepare weekly/monthly reports and other reports.
Working location: Lot A3-1, Dai Dong - Hoan Son Industrial Park, Hoan Son Commune, Tien Du District, Bac Ninh Province ( next year, we will move to Minh Quang Industrial Park, My Hao, Hung Yen - have shuttle bus at Bac Ninh)