Service Sales Engineer (Technical Product/factory Customers)

1. Customer relationship development:
• Take care of existing and new customers to maintain good relationships for continuous business.
• Approach customers to introduce service package, update the relevant information about service package to customers.
• Plan and regularly organize new and relevant activities to improve customer relationships.
• Keep track, update and maintain customer list regularly for better customer relationship management.
2. Sales activities:
• Internal cooperation with product sales nation team to make bidding quotations, review service conditions and provide relevant service information at product sales stage.
• Follow up with current maintenance customers and renew contract.
• Make and propose quotations based on inspection or maintenance reports.
• Propose preventive/overhaul package or new solutions to customers.
• Look for new customers based on equipment base.
• Approach and propose customers service solution package.
• Coordinate with sub-contractors and spare parts team during site survey and making quotation.
• Prepare/ Review service contract with customer.
• Negotiate prices, sales term and conditions with customers.
• Prepare brochure, leaflet etc (promotion materials).
3. Other responsibilities:
• Take responsibility for AP Service sales in nation.
• Coordinate with technical team and take admin responsibility to complete payment documents.
• Follow up to collect and report about account payables status (debt).
• Manage customer list, inquiry list, contract list and relevant sales data to make reports accordingly.
• Master the company's procedures and sale rules.
• Collaborate with other departments such as technical team, sales, accounting, legal,[protected info] complete the works.
• Gather market information and competitors.
• Other tasks as requirement.