Service Sales Engineer

• Regularly visit customers to consult and get the repair service, service agreement as target setting

• Renew service agreement contracts within target setting

• Growth year over year 10% for chiller penetration rate by capture service agreement

• Accuracy order and revenue forecast

• Well planning sale visiting activities weekly, monthly. Provide the report of customer's feedback, consulting, communication and negotiation results

• Initiative to propose service offerings come up detail action plan for assigned customers to recover the order and revenue shortage versus assigned target

• Strategy to build up the sale pipelines to meet the forecast of month, quarter, full year and next year in advance based on assigned NBI customers

• Accumulate data to build the customer relationship management (CRM)

• To search new possibilities, opportunities from assigned customers for increasing service sales including comprehensive maintenance package, chiller's maintenance and plant room, retrofit projects, service offerings, non-Trane parts and renovation projects relative to HVAC fields

• Commit and fully align to all target setting based on the need of service business within a year to sustain and meet the target of service business.

• Provide all solutions, action plan to improve which KPI could not meet the target, overcome challenge and drive the result properly. Continue improvement actions to sustain the service business as a norm to adapt any tough and challenge circumstances

• Coordinate with Service fulfillment team handle customers' complaints on time with high professional manner in order to provide corrective actions and solutions

• Person in charge to handle all hot jobs from the assigned customers to ensure the smooth cooperation between company and customers

• Meet the customer satisfaction rate as target setting for service sale operation excellence

• Report and response all required matters to internal and external customers timely as response process when required

• Fully comply to company's safety and compliance policies

• Commit and fully align to new target setting and works requested based on business direction and Direct Manager