Service Staff (Warranty)

Work Location: Ha Noi

Job type: Full-Time

Posted: 26-09-2024

Salary: Negotiate

Email: [protected info]

Job Description

1) Warranty Operation Management:
- Develop, update and get approval from Management for warranty policies
- Handle warranty evaluation from dealers and claim warranty cost settlement
- In charge of monthly settlement for warranty activities
- Prepare warranty document for new vehicles
- Dealer warranty audit and training
- Monthly warranty report and manage warranty budget
2) Evaluate technical report from dealers and conduct field actions (C/M) on market
3) Technical support
- Support customer, and dealers in term of vehicle technical problems
- Handle market complaint from dealers and customers
4) Co-operate with other function for cross-function activities such as service event,
promotion programs,...
5) Other tasks assigned by Management

Job Requirements

Bachelor's Degree in University, major in Automotive or related fields.
- Prefer having at least 03 years working experience in Automotive, Machinery,
Heavy Equipment field.
- Fluently in English & MS Office (TOEIC 500 or above)
- Good analysis skills, logical thinking, good attitude and manner.
Benefits company:
- Competitive salary
- Genuine work/ life balance: Working time: 8:00 - 17:30, From Monday to Friday
- Accident insurance, Travelling insurance besides Social Insurance
- Annual leave according to the labor law, additional sick leave
- Annual Heath check-up, Company trip, Year End Party
- Training and development road-map. Opportunities to have training trips and/or
attending events abroad