Services - Technical Services Specialist

Địa điểm làm việc: Hồ Chí Minh, Điện Biên

Hết hạn: 14/10/2021

Chi tiết công việc
Giới thiệu công ty

Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:

Mô tả công việc

We are the ticketing solution provider of the top 3 greatest world sports tournament. We are looking for smart, collaborative, enthusiastic and well-organized professionals who are willing to take an active part in a sustainable, long-term product venture with a start-up mindset
• Help customers to use our ticketing product in the most efficient way by delivery diverse technical services requests according the standard service catalog: product configurations, online shop CSS customization, public web services activation, seat map edition, report creation, marketing campaign setup ...
• Analyze technical service requests from English/French speaking customers
• Provide estimation and propose alternative solution if needed
• Process the requests according to agreed solution and handle change requests.
• Ensure the deliveries are on quality, on time
• Have high speed interaction with Onboarding team across Europe
• Have high speed interaction with Product team in Switzerland and Vietnam
• Participate in special technical projects upon request.
• Work closely with Services Manager to maintain service deliveries and quality.

Yêu cầu công việc

• Bachelor's degree in Computer Science, Telecommunication or related
• Open for fresher up to 2 year experience working in IT industries
• Knowledge in HTML/CSS, Javascript, SQL
• Strong time management skills, able to identify and prioritize urgent/critical requests
• Good at logical and critical thinking to propose accurate solution to customers
• Strong communication and presentation skills
• Has a strong customer oriented mindset
• Proficient in English is required; knowing French is a strong plus
• Experience with software testing, working in product's company is a plus

Quyền lợi được hưởng

• Having chances to get attractive company bonus every month/year
• Company trip once a year + Joining party
• Salary and position is reviewed 1 time a year
• Bonus by individual ability and company's performance.
• Social insurance, health insurance, unemployment insurance and other benefits
• Dynamic and sociable working environment.

Thông tin khác

Địa điểm làm việc
➢ Melody-2 Tower, N1 Dien Bien Phu, Binh Thanh District, Hồ Chí Minh (Hồ Chí Minh)
Ngành nghề
Javascript Frontend (HTML/CSS)
Tính chất công việc
Toàn thời gian
Yêu cầu về bằng cấp (tối thiểu)
Đại Học
Yêu cầu kinh nghiệm
2 - 3 năm
Yêu cầu ngôn ngữ
Tiếng Anh