Shopee Counter - Operations Team Lead

• Document quality assurance activities with internal reporting to communicate outcomes of quality activities.

• Pursue continuing education on new solutions, technology, and skills.

• Identify & Reporting knowledge base quality levels needs and organize training interventions to meet quality standards to ensure Field team adapt properly.

• Provide testing, training and support to quality assurance Field team on systems, policies, procedures, and core processes.

• Analyze and investigate internal-customer complaints and non-conformance issues of product, reported quality issues to ensure closure in accordance with company guidelines and Field team.

• Inspection procedures to ensure capture and investigation, as well as proper documentation of complaints

• Assist operations and Field team management in tracking, including root cause and corrective actions, documenting, and as well as risk of operation.

• Monitor risk management activities & Analyze data to identify areas for improvement in the quality system.

• Coordinate and support on-site audits conducted by external providers.