Social Media Account Executive

WE'RE HIRING!
JAN, 2025
Who is CHI Communication?
We are a boutique agency established in 2008, specialising in integrated marketing communications offering two well-defined areas of expertise - Public Relations & Marketing Communications. Since our establishment, we have been chosen and trusted by our valuable customers who are prestigious international and local corporations/brands, ranging from Industrial, Technology, to FMCG & Lifestyle.
We are seeking a Social Media Account Executive to support the Social Media Team in managing our social media accounts. The ideal candidate is an innovative and detail-oriented individual capable of executing social media projects that drive our clients' engagement, awareness, and lead generation.
YOUR SCOPE OF WORK:
Account & Community management: 45%
Assist in the project management and execution.
Follow project progress to ensure adherence to scope, timeline, quality, KPIs, and resource allocation.
Manage the community's owned channels, such as fanpage, internal group, and email communications.
Monitor community members by gathering information, and tracking activities, sentiments, and discussions on owned channels.
Propose tactics to foster conversations among community members.
Assist in coordinating with relevant parties to organize offline/online activities to connect and develop the community.
Encourage and guide community members to post relevant content.
Identify issues and provide solutions/recommendations to optimize performance.
Content development: 40%
Develop content directions and content plans based on client briefs.
Ability to pick key terms based on materials and research.
Create detailed content with copy and creative visual direction.
Proficient in producing content across various formats and platforms.
Owned channels management + Reporting: 15%
Set up content posting on owned social media channels.
Track and respond to user questions according to guidelines.
Follow and detect system problems occurring on owned channels, raising concerns with proposed solutions.
Monitor and report on social media metrics, providing insights and recommendations to enhance performance.
OUR EXPECTATIONS:
Bachelor's degree in Marketing, Communications, or a related field.
At least 2 years of experience in Account & Community management and Content development, preferably in an agency setting, with additional experience in Digital or B2B/eCommerce/Corporate is a plus.
Strong understanding of social media platforms & management tools, including algorithms, best practices, ads, and how to detect & resolve system problems (if any).
Good data analysis skills.
Other skills needed:
Good communication and negotiation skills.
Stay up-to-date with trends and emerging platforms/communities/influencers,... and know how to adapt to work.
Detail-oriented with the ability to manage multiple tasks and priorities in a fast-paced environment.
Highly patient, initiative, and flexible.
Willingness to assist with other related tasks as needed.
An attractive remuneration is negotiable based on the candidate's experiences and abilities to add value to the team.