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Software Engineer Customer Support Layer-2

Software Engineer (Customer Support Layer-2)

Địa điểm làm việc: Hà Nội
Hết hạn: 03/01/2025
Thu nhập: You'll love it
Loại hình: Toàn thời gian
Chức vụ: Nhân viên
Kinh nghiệm: 3 năm

Mô tả công việc

Top 3 Reasons To Join Us
Hybrid working model
On-site opportunities in the US, UK
Healthcare insurance for employee & 2 dependents
The Job

SUMMARY

This role is a part of FORTNA's 24/7 support system, offering Level 2 customer support with constant availability, efficient issue analysis, resolution, and thorough documentation. You'll actively engage with cross-functional teams and stakeholders to expedite issue resolution, ensuring swift customer feedback.

PRIMARY RESPONSIBILITIES INCLUDE

  • Taking ownership of individual and department goals as agreed upon with the Software Manager.
  • Providing remote support and troubleshooting for legacy WCS systems and WES systems.
  • Proficient in technical troubleshooting and software development.
  • Proactively collaborate with customers, the Customer Support team, and other stakeholders to clarify issues.
  • Responsible for investigating and ensuring timely resolution of issues.
  • Responsible for documenting the Root Cause Analysis and steps for resolution each time an issue is resolved.
  • Responsible for the development of Stability including software bugs or software enhancements.
  • Have open-minded, ready to learn and share new techniques and technologies. We're welcome to all of your ideas and contribution to improve productivity.

Your Skills and Experience

REQUIRED QUALIFICATIONS:

  • Bachelor's degree in computer science or related field.
  • At least 3 years of experience in Java, enterprise application development, concurrent programming.
  • Have experience on troubleshooting to solve issues.
  • Proficiency English.
  • Good knowledge of object-orientated analysis and design (OOAD).
  • Have experience with Maven, Github, Linux, Docker, Oracle/Postgres, Message Broker, ESB, RESTful API development, Microservices
  • Excellent oral and written communication skills and the ability to articulate to project members and stakeholders; must be a team player who works well with technical and non-technical resource.
  • Strong interpersonal, organizational, time management and problem-solving skill.
  • Have experience on maintenance projects as plus point.

Desired qualifications:

  • Familiarity working with open-source Linux-based technologies.
  • Availability to work on shift patterns to cover 24/7 roster

Why You'll Love Working Here

Being a part of FORTNA, you are offered:

  • Flexible hybrid working model (5 working days/week, at least 3 days at office), no timekeeping
  • Competitive salary with annual review
  • 100% official salary during the probation period; 13th-month salary
  • Sponsored training and self-development opportunities (English, PMP, CSM...)
  • 10% paid working time per week for personal development (attending soft skill courses, reading books, working on side projects, self-teaching any new IT-related concepts)
  • Bao Viet Premium health-care insurance for employee and 2 dependents
  • Modern facilities with Laptop Dell Precision 7670 chip i9-12950HX, Ram 64GB, SSD 512GB, RTX A2000 + 2 monitor Dell Ultrasharp U2422HE
  • Annual vacations, bi-monthly Happy Hour
  • Exciting company outings/events and team building activities,
  • Supportive, international, dynamic working environment and talented, culturally diverse teams
  • A large pantry full of snack, drink, and seasonal fresh fruit

Take the deal and let's explore many more benefits!

Yêu cầu

Python, Database, Data Analyst

Quyền lợi

Being a part of FORTNA, you are offered:

  • Flexible hybrid working model (5 working days/week, at least 3 days at office), no timekeeping
  • Competitive salary with annual review
  • 100% official salary during the probation period; 13th-month salary
  • Sponsored training and self-development opportunities (English, PMP, CSM...)
  • 10% paid working time per week for personal development (attending soft skill courses, reading books, working on side projects, self-teaching any new IT-related concepts)
  • Bao Viet Premium health-care insurance for employee and 2 dependents
  • Modern facilities with Laptop Dell Precision 7670 chip i9-12950HX, Ram 64GB, SSD 512GB, RTX A2000 + 2 monitor Dell Ultrasharp U2422HE
  • Annual vacations, bi-monthly Happy Hour
  • Exciting company outings/events and team building activities,
  • Supportive, international, dynamic working environment and talented, culturally diverse teams
  • A large pantry full of snack, drink, and seasonal fresh fruit

Take the deal and let's explore many more benefits!

Thông tin chung

  • Thu nhập: You'll love it

Cách thức ứng tuyển

Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 03/01/2025
Giới thiệu công ty Xem trang công ty
Công ty chưa cập nhật thông tin....
Quy mô công ty
Từ 101 - 500 nhân viên
Software Engineer (Customer Support Layer-2)

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