
Software Engineer Java, English
Công Ty TNHH Fortna Việt Nam
- Chi tiết công việc
- Giới thiệu công ty
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
Mô tả công việc
Healthcare Insurance for employee & 2 dependents
Onsite opportunity in the US&UK 1-3 months/year
Sponsored training &self-development opportunities
The Job
SUMMARY
Internal business title: Customer Support Engineer
This role is a part of FORTNA's 24/7 support system, offering Level 2 customer support with constant availability, receive issues from Call Center, efficient issue analysis, resolution, and thorough documentation. You'll actively engage with cross-functional teams and stakeholders to expedite issue resolution, ensuring swift customer feedback.
You'll work a full 8-hour shift and be on standby for an additional 3 hours as per the resource schedule within the team.
PRIMARY RESPONSIBILITIES INCLUDE
- Goal-Oriented Ownership: Take ownership of individual and departmental goals as agreed upon with the Software Manager
- Remote Troubleshooting: Provide remote support for legacy WCS (Warehouse Control System) and WES (Warehouse Execution System), solving client issues.
- Flexible Availability: Be available for customer support during non-standard hours (early morning, weekend), as needed.
- Effective Communication: Maintain clear communication with clients and stakeholders.
- Issue Resolution: Documenting Root Cause Analysis and Resolution Steps.
- Software Stabilization: Contribute to software stabilization by addressing items in the Stability Backlog.
- Continuous Learning: Stay open-minded, share new techniques, and contribute to productivity improvement.
Your Skills and Experience
REQUIRED QUALIFICATIONS
- Bachelor's degree in computer science or related field.
- At least 3 years of experience in Java (8 or later), enterprise application development, concurrent programming.
- Have experience in troubleshooting to solve issues.
- Proficiency English.
- Good knowledge of object-orientated analysis and design (OOAD).
- Have experience with Maven, Github, Linux, Docker, Oracle/Postgres, Message Broker, ESB, RESTful API development, Microservices.
- Excellent oral and written communication skills and the ability to articulate to project members and stakeholders; must be a team player who works well with technical and non-technical resource.
- Strong interpersonal, organizational, time management and problem-solving skill.
- Have experience on maintenance projects as plus point.
Why You'll Love Working Here
Being an Employee of FORTNA, you are offered:
- Flexible working hours (5 working days/week) and extra salary for OT according to Vietnam labor law.
- Competitive salary with annual review and performance bonus
- 100% official salary during the probation period; 13th-month salary
- Modern facilities with Laptop Dell Precision 7670 chip i9-12950HX, Ram 64GB, SSD 512GB, RTX A2000 + 2 monitor Dell Ultrasharp U2422HE
- Onsite opportunities in the US, UK (1-3 months/year)
- Annual luxury vacations and monthly Happy Hour
- Exciting company outings/events and team building activities,
- Outstanding Wellness and English training allowances
- Bao Viet Premium health-care insurance for employee and 2 dependants.
- Sponsored training and self-development opportunities (English, PMP, CSM...)
- 10% paid working time per week for personal development (attending soft skill courses, reading books, working on side projects, self-teaching any new IT-related concepts)
- Supportive, international, dynamic working environment and talented, culturally diverse teams
- A large pantry full of snack, drink, and seasonal fresh fruit
Take the deal and let 's explore many more benefits!
Yêu cầu
Quyền lợi
Being an Employee of FORTNA, you are offered:
- Flexible working hours (5 working days/week) and extra salary for OT according to Vietnam labor law.
- Competitive salary with annual review and performance bonus
- 100% official salary during the probation period; 13th-month salary
- Modern facilities with Laptop Dell Precision 7670 chip i9-12950HX, Ram 64GB, SSD 512GB, RTX A2000 + 2 monitor Dell Ultrasharp U2422HE
- Onsite opportunities in the US, UK (1-3 months/year)
- Annual luxury vacations and monthly Happy Hour
- Exciting company outings/events and team building activities,
- Outstanding Wellness and English training allowances
- Bao Viet Premium health-care insurance for employee and 2 dependants.
- Sponsored training and self-development opportunities (English, PMP, CSM...)
- 10% paid working time per week for personal development (attending soft skill courses, reading books, working on side projects, self-teaching any new IT-related concepts)
- Supportive, international, dynamic working environment and talented, culturally diverse teams
- A large pantry full of snack, drink, and seasonal fresh fruit
Take the deal and let 's explore many more benefits!
Thông tin khác
Healthcare Insurance for employee & 2 dependents
Onsite opportunity in the US&UK 1-3 months/year
Sponsored training &self-development opportunities
Thông tin chung
- Ngày hết hạn: 13/11/2023
- Thu nhập: You'll love it
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