Solution Consultant accounting

Be responsible to implement (setup, configure, troubleshoot, support) ATALINK solutions to the customers, focusing on the accounting module.
Gather customer needs via consultation, business process analysis and observations; participate in technical and functional discovery meetings with customers
Work with internal stakeholders (product development, business analysis, sales, marketing, customer services...) to clarify solutions, recommend improvements as well as to validate the newly developed features and/or fixed bugs
Provide information about new software releases and upgrades to customers
Help customers understand how to use the software effectively by providing end-user trainings and support services
Communicate with customers to answer questions about software features, configurations, and changes
Manage risks during implementation and on-going operations
Resolve and/or propose solutions for issues encountered during implementation of solutions
Create relevant reports and key business metrics related to solution implementation
Participate in and when required, manage & lead the pre-sales activities for some potential customers
Participate in the development and continuous improvement of the ATALINK's implementation methodologies and processes
Perform other tasks as assigned by higher management