Spa & Gallery ManagerAngsana Quan Lan - Ha Long Bay Resort

OPERATIONAL
1. Ensure through effective supervision that all services offered at the Spa are carried out with utmost professionalism, efficiency and courtesy.
2. Oversee, supervise and monitor all facets of daily operations
3. Participate and assist in the development of Job Description manuals for each division
4. Interview, hire, train, supervise and evaluate all supervisors and associate of respective division.
5. Ensure all guests and visitors to the Spa leave with a pleasant experience.
6. Maintain and enhance guest satisfaction through effective relations and inter-personal skills.
7. Conduct daily inspection tours of the facility.
8. Ensure facility is clean and well maintained at all times.
9. Assist subordinates during peak periods and during shortage of manpower.
10. Maintain and promote the atmosphere of tranquility and peace in Spa areas at all times.
11. Ensure all Spa products are available at the Spa.
FINANCIAL
1. Participate and assist in the preparation of Annual Department Budget.
2. Ensure that expenses are in line, or below, with Department's Operational Budget and that costs are strictly controlled.
3. Introduce improvements and adjustments to ensure the facility is cost-effective.
MARKETING & PUBLIC RELATIONS
1. Attend promotional events as appropriate.
2. Entertain regular and potential clients.
3. Maximize sales of in-house facility, merchandise, and products through effective promotion.
4. Create and present a marketable facility, merchandise display, and program at all times.
5. Liaise with hotel and Corporate Sales & Marketing departments.
1. Ensure all subordinates are punctual for duty in correct uniform with name tags on at all times.
2. Ensure all subordinates project a professional image and pleasant disposition to enhance guests experience at all times.
3. Build an efficient and productive team of associates by taking an active interest in their welfare, safety, training and development, and through effective counseling.
4. Ensure that all associates have a complete understanding of the Spa and hotel's policies and procedures, rules and regulation.
5. Conduct orientation program and training courses for new associates and regular "refresher" courses for existing associates.
6. Conduct periodical evaluation of associates' performance and take appropriate corrective measures for improvements.
7. Interview new associates in liaison with hotel's Personnel Department.
8. Propose associates' annual vacation and schedule Public Holidays off-in-lieu during off-peak periods.
9. Ensure that the facility is adequately man during peak periods.
10. Take appropriate disciplinary action against repeat offenders of company's rules and regulations, and policies and procedures.
TRAINING
1. Ensure new associates attend hotel's orientation program before commencing work in Spa.
2. Ensure that associates are hired according to the requirements and specifications for the appropriate position.
3. Regularly update and improve training to reflect on current industry standards, trends and customers expectations.
ADMINISTRATION
1. Ensure that respective division's monthly and other reports and correspondences are completed punctually and accurately.
2. Plan and effectively schedule associate roster to maximize manpower resources.
3. Ensure Spa and related general supply items are in sufficient stock, and that their consumption is in line with the business demands.
4. Manage stock and make order request when required in timely manner.
5. Ensure all related Spa operation license and related law are followed strictly and ac